Client Success Manager, vCIO

🕒 Outubro 16

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Resultant

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2008

💼 Consultoria

☁️ SaaS

🔒 Cibersegurança

Consulting • SaaS • Cybersecurity

A Resultant é uma empresa de consultoria em tecnologia que oferece uma ampla gama de serviços, incluindo serviços gerenciados de TI, cibersegurança, serviços de cloud, análise de dados e transformação digital. A empresa trabalha com diversos setores, como governos estaduais e municipais, saúde, educação e organizações sem fins lucrativos, ajudando-os a alcançar melhores resultados por meio de soluções tecnológicas estratégicas. A Resultant concentra-se na criação de soluções personalizadas para os desafios específicos de cada cliente, utilizando dados e tecnologia para gerar insights e aprimorar processos. A empresa é reconhecida por sua expertise e já recebeu diversos prêmios, incluindo o de Google Industry Solution Services Partner of the Year na categoria Governo. Seus serviços também incluem treinamentos em plataformas como Google Workspace, Tableau e Alteryx.

Descrição

• Oversee a subset of SMB and mid-market clients as primary relationship manager and advocate • Provide strategic and tactical guidance while adhering to defined client engagement standards • Provide guidance and oversight of client technology systems to ensure they are managed, controlled, and optimized • Act as the Resultant expert and ensure client technology roadmaps are built and followed • Ensure team work adheres to Resultant’s mission and values and support the holistic client service approach • Manage and deliver assigned operational and project commitments to clients • Serve as the sole point of contact, trusted advisor, and escalation point for assigned clients • Understand clients’ businesses, organizational structures, KPIs/OKRs, strategies, technical and human capital, and financial considerations • Assess clients’ technological landscapes, including software, hardware, technical debt, risk aversion, velocity, and readiness for change • Develop technology roadmaps for SMB, mid-market, and private-sector organizations • Participate in solution development across Data, Technology, and Digital Transformation offerings • Provide quality assurance and operational excellence across active projects • Support clients with challenges involving people, processes, and technology • Participate in sales calls, write proposals, and close new and expansion opportunities • Act independently and lead relationships according to program requirements • Track client opportunities and maintain them in the CRM • Coordinate or act as an escalation point for the client service team • Collaborate with cross-functional teams to meet client needs • Travel to client sites approximately 10–15% of the time and provide periodic off-hours client support

🎯 Requisitos

• 4+ years of experience in IT service delivery • 3+ years of experience managing client relationships within an IT Managed Services Provider (MSP) environment • Proven ability to build and maintain relationships with C-suite and senior-level stakeholders • Experience working in a multi-disciplinary, cross-functional technical organization with matrixed reporting structures • Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field • Strong understanding of IT service management frameworks such as ITIL, COBIT, or similar • Relevant IT certifications preferred • Must be willing to travel as needed to client sites, approximately 10–15% of the time • Must be legally authorized to work in the United States for any employer without sponsorship • Strong analytical skills and demonstrated ability to troubleshoot problems • Excellent written and oral communication and customer service skills • Ability to explain technical concepts to people regardless of background • Experience working in a dynamic IT environment and on IT projects • Knowledge of project management related to IT service delivery • Ability to develop and maintain Standard Operating Procedures (SOP) • Experience with proposals for new business • Demonstrated ability to work in a teaming/collaborative environment • Experience solutioning and selling additional services and projects to current clients • Experience with and understanding of the managed services industry preferred • Experience working with SMB and mid-market clients • Familiarity with Active Directory, domains, SSL certificates, backups, antivirus, Azure, Office 365, AWS, Google, firewalls, switches, wireless, voice, DHCP, TCP/IP, DNS, routing, computer and printer deployment, common line-of-business apps, Barracuda, Fortinet, Cisco, HP, Windows Server, server virtualization, desktop operating systems, anti-virus and antispam products, and identity management solutions • Experience creating documentation and reports using MS Word, Excel, and PowerPoint • Experience communicating with hardware and software vendors for maintenance, repair, upgrades, and license management • Knowledge of configuration management tools and software deployment

🏖️ Benefícios

• Unlimited vacation • Significant 401k contributions • Several opportunities to develop yourself • Performance-based compensation and aligned incentives • Remote work arrangement • Team member development and support

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo