SEO Customer Success Team Lead

🕒 Outubro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $110.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Search Atlas

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

A Search Atlas é uma plataforma SaaS impulsionada por IA que automatiza e gerencia fluxos de trabalho de marketing de busca para agências e profissionais de marketing. A plataforma combina uma IA agentica (OTTO SEO e Atlas Brain) com ferramentas para auditoria de SEO, correções técnicas automatizadas, geração de conteúdo por IA, automação do Google Ads, gerenciamento do Google Business Profile (GBP), SEO local, construção de links e rastreamento de visibilidade de LLM para que as marcas possam escalar SEO e pesquisa paga sem aumentar o quadro de funcionários. Também oferece dashboards white-label, relatórios e serviços gerenciados adaptados para agências e empresas.

Descrição

• Lead and develop the Customer Success Manager team while managing an individual book of business • Create and implement CSM ROCKs and lead execution of the EOS framework • Support CSMs with client SEO strategy and implementation, including spot-checking, auditing, and revising strategies • Collaborate on upsell strategies aligned with quarterly revenue targets • Address and coach on client escalations to support satisfaction and retention • Conduct monthly churn post-mortem reviews and develop win-back strategies • Review HubSpot activity weekly and address irregularities • Conduct performance reviews and provide ongoing coaching and mentorship • Lead CSM hiring with a focus on SEO-literate talent • Implement and lead training sessions and development programs • Audit Slack and email communications for clarity and accuracy • Monitor completion of CSM daily responsibilities • Oversee and troubleshoot invoicing and billing procedures • Review potential credit or refund issues before escalation • Keep the CSM team current on Search Atlas tools, SEO best practices, algorithm updates, industry trends, and emerging SEO tools • Collaborate with sales to improve the sales-to-CSM handoff process • Provide feedback on client issues related to the sales process • Conduct quarterly reviews of risk and compliance policies • Manage a personal book of business, implement personalized SEO strategies, and liaise directly with clients

🎯 Requisitos

• 3+ years of hands-on SEO experience at the agency or enterprise level — this is a hard requirement • Fluency in technical SEO, on-page optimization, link building, and content strategy • 2+ years of leadership experience in customer success or a similar client-facing role • Proven ability to build, coach, and develop high-performing teams • Experience managing client accounts and executing data-driven client strategies • Excellent communication, strategic thinking, and problem-solving skills • Proficiency with HubSpot, billing systems, and customer success tools • Ability to work cross-functionally with sales and other teams • Familiarity with Search Atlas or similar SEO platforms • Experience working with enterprise-level or Fortune 500 clients • Background in a SaaS or high-growth tech environment • Ability to work in EST

🏖️ Benefícios

• Fully remote work • Fully covered health, vision, and dental insurance (Aetna) • Unlimited PTO • Paid parental leave • $100/quarter personal development budget • LASIK eye surgery benefit (after 2 years) • Pet health insurance through Lemonade (up to 2 pets) • 401(k) plan through Deel • Monthly virtual game days and events • Flexibility to contribute to charity initiatives of choice

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