Salesforce Implementation Manager

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🕒 Setembro 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $110.000 - $140.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

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Robbins Recruiting Solutions LLC

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1 - 10 funcionários

💼 Consultoria

🎯 Recrutamento

👥 RH Tech

Consulting • Recruitment • HR Tech

A Robbins Recruiting Solutions LLC é uma empresa de consultoria de recrutamento experiente que se especializa em ajudar organizações a encontrar talentos de alto nível e desenvolver equipes de aquisição de talentos fortes. Eles oferecem soluções de recrutamento sob medida, incluindo colocação direta e serviços de consultoria, trabalhando em estreita colaboração com os clientes para entender suas necessidades específicas e a cultura da empresa. Com uma ampla rede de profissionais da indústria, Robbins Recruiting Solutions encontra, seleciona e apresenta candidatos qualificados de forma eficiente. A empresa também fornece serviços estratégicos de aquisição de talentos, avaliando pacotes tecnológicos, estruturas de equipe e estratégias de atração. Liderada pela fundadora e CEO Amanda Robbins, a empresa aproveita uma vasta experiência no setor para ajudar empresas a alcançarem o sucesso por meio de soluções de talentos eficazes.

Descrição

• Own the end-to-end Salesforce implementation across current and future branches, including configuration, data migration, user setup, and go-live sequencing • Conduct discovery sessions with Sales Managers, General Managers, and executive leadership to translate business requirements into scalable Salesforce configuration • Configure Salesforce Sales Cloud for lead management, opportunity tracking, pipeline reporting, quote generation, and customer communication workflows • Manage data migration from legacy CRM platforms and branch-level tracking tools • Develop and execute branch onboarding playbooks from system setup and user provisioning through post-go-live stabilization and adoption tracking • Coordinate integrations with ServiceTitan, NetSuite, and other platforms to ensure clean bidirectional data flow • Track implementation milestones, surface risks, and report progress to VP Operations and executive leadership • Serve as internal Salesforce platform owner post-go-live, managing configuration, users, permissions, workflow rules, and system health • Build and maintain dashboards and reports aligned to sales KPIs • Identify and implement automation using flows, Process Builder, and AI-assisted features • Troubleshoot platform issues as the internal Tier 2 support layer • Manage the Salesforce vendor relationship, including licenses, renewals, feature releases, and escalations • Lead ongoing training and change management for new features, hires, and acquired branches • Collaborate with Finance on revenue recognition, pipeline-to-close accuracy, and forecasting workflows connected to NetSuite • Partner with the ServiceTitan Implementation Manager on seamless sales-to-production handoffs • Support People Operations with user provisioning and onboarding access setup • Maintain documentation for configuration decisions, integration specifications, SOPs, and training materials • Deploy the Salesforce implementation playbook to newly acquired branches • Conduct pre-close CRM assessments and document migration requirements • Sequence Salesforce go-live within broader branch integration timelines • Champion adoption at newly acquired branches

🎯 Requisitos

• 4+ years of hands-on Salesforce implementation and administration experience, including Sales Cloud configuration, data migration, and post-go-live platform ownership • Demonstrated experience managing multi-site or multi-entity Salesforce rollouts • Deep functional knowledge of Salesforce Sales Cloud, including leads, opportunities, accounts, contacts, CPQ or quoting tools, reports, dashboards, flows, and AppExchange integrations • Experience managing Salesforce integrations with ERP and field service platforms such as NetSuite and ServiceTitan, or comparable systems • Strong project management discipline, including managing concurrent workstreams across multiple branches, enforcing deadlines, and communicating status to senior stakeholders • Salesforce Administrator certification (ADM 201) required • Willingness and ability to travel up to 50% to branch locations • Salesforce Sales Cloud Consultant or Advanced Administrator certification preferred • Experience in a PE-backed, multi-site platform company preferred • Familiarity with ServiceTitan and roofing, HVAC, or comparable home-services workflows preferred • Background in CRM strategy, sales operations, or revenue operations preferred • Experience with Salesforce Einstein Analytics or similar BI/reporting tools preferred • Prior experience building or contributing to a CRM playbook in an M&A integration context preferred

🏖️ Benefícios

• Performance-based bonus eligibility tied to go-live milestones, platform adoption metrics, and sales performance outcomes at implemented branches • Recommended target bonus of 8–10% of base at full achievement • Remote work arrangement • Travel support for implementation, training, and go-live coverage