Global Advanced Analytics Support Manager

🕒 6 dias atrás

🏈 Ohio, Texas, +1 estados a mais – Remoto

🏈 Ohio – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $145.440 - $218.160 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Rockwell Automation

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1903

🚘 Automotivo

💼 Consultoria

🎖️ Defesa

💰 Grant em 2023-07

Automotive • Consulting • Defense

A Rockwell Automation é líder global em automação industrial e transformação digital. A empresa oferece uma gama de serviços e produtos, incluindo produtos de controle industrial, software de projeto e analytics, e soluções para gestão de ativos e gestão de processos. A Rockwell Automation ajuda setores como aeroespacial, automotivo e ciências da vida a se tornarem mais eficientes e sustentáveis por meio de tecnologia de ponta e inovações. A empresa oferece serviços integrados que abrangem desde hardware e software até soluções de cybersecurity e infraestrutura de rede, impulsionando a transformação digital e processos de smart manufacturing.

Descrição

• Lead the Pavilion support function, including daily operations, customer engagement, escalation management, and service delivery performance • Manage business operations for the Pavilion support group, including capacity planning, performance visibility, process improvement, knowledge transfer, and continuity of critical expertise • Maintain relationships with Pavilion customers, ensuring support commitments are met and customer concerns are addressed with urgency • Drive renewal and expansion opportunities and partner with sales and account teams to enable new support engagements • Coordinate with internal product and delivery teams to resolve complex issues and align customer needs with available capabilities • Lead the Pavilion support business across customer engagement, technical support, service delivery, business operations, and sales • Partner with customers, internal delivery teams, sales, product stakeholders, and leadership

🎯 Requisitos

• Bachelor's Degree or Equivalent Years of Relevant Work Experience • Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future • Ability to travel to support customer engagements, internal meetings, or business-critical escalations • Experience in industrial software, automation, advanced process control (APC), model predictive control (MPC), or related technical services • Typically requires 5+ years of experience leading customer-facing support operations teams, including escalations, prioritization, service delivery, and cross-functional coordination • Ability to manage technical, commercial, operational, and customer-facing responsibilities in a specialized support environment • Experience partnering with sales, delivery, account management, or customer success teams to drive retention and growth • Familiarity with PavilionX, APC/MPC, process optimization, or industrial manufacturing applications • Experience in managed services, software support, professional services, or customer success within enterprise software or industrial technology • Knowledge of support business operations, including renewals, resource planning, service quality, performance metrics, and pipeline support • Ability to translate customer needs and issues into actionable plans for technical teams, stakeholders, and leadership • Familiarity with Rockwell Automation software, services, support models, or industrial automation environments

🏖️ Benefícios

• Health Insurance including Medical, Dental and Vision • 401k • Paid Time off • Parental and Caregiver Leave • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

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