Senior Manager, Account Manager – U.S. Army Sustainment, Customer Success

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🕒 Ontem

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $132.400 - $251.600 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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RTX

SiteLinkedInTodas as Vagas

10.000+ funcionários

🚀 Aeroespacial

🎖️ Defesa

🏭 Manufatura

💰 $200.000 Grant - RTX em 2024-11

Aerospace • Defense • Manufacturing

A RTX é uma empresa multinacional do setor aeroespacial e de defesa que reúne negócios de aviação e defesa — incluindo Collins Aerospace, Pratt & Whitney e Raytheon — para projetar, fabricar e manter motores de aeronaves, unidades de potência auxiliares, sistemas aeroespaciais integrados e soluções de defesa. A empresa se concentra em avançar tecnologias que impulsionam o voo, fortalecem a segurança nacional e apoiam clientes governamentais e comerciais em todo o mundo, com presença global nas Américas, Ásia-Pacífico, Europa, Oriente Médio e África. A RTX enfatiza engenharia, manufatura e pesquisa para resolver desafios técnicos complexos para a aviação e defesa.

Descrição

• Serve as the primary customer interface for U.S. Army sustainment accounts • Deliver responsive customer service and mission-aligned support • Build relationships with Army end users, program offices, sustainment commands, OEMs, and contractors • Identify customer requirements, gaps, and challenges and coordinate resolutions • Lead forecasting, opportunity identification, pipeline development, and contract follow-through • Present solutions that improve readiness, sustainment efficiency, and lifecycle performance • Collaborate with engineering, logistics, product, and operations teams • Monitor program health and sustainment metrics • Conduct in-person and remote briefings, reviews, and customer touchpoints • Maintain records of customer interactions, requirements, opportunities, and risks • Ensure compliance with DoD, Army, and corporate policies • Develop customer sales forecasts and achieve orders and sales plans for Spare Parts, GSE, MRO, and Strategic Long Term Agreements • Lead the CSM team in marketing and selling aftermarket products and services • Identify business opportunities and develop strategies to achieve objectives • Support proposal activities and negotiations through closure • Develop and execute strategies to protect and grow market-sector sales and margins • Analyze customer organizations, decision makers, products, market trends, and fleet sizes • Provide recommendations for repair, spares, inventory forecasting, and corporate strategy • Manage positive relationships with assigned customers and drive customer satisfaction • Own the aftermarket customer interface for Collins Aerospace defense sustainment customers • Facilitate resolution of customer satisfaction issues • Lead business reviews and executive visits • Maintain executive briefing and strategy documents

🎯 Requisitos

• University Degree and minimum 10 years of relevant experience, or an Advanced Degree in a related field and minimum 7 years of experience • 8+ years of sales experience related to aerospace or aviation activities • Previous military sales experience with OEM and U.S. government customers • Experience developing and closing significant long-term agreements with OEMs and the U.S. Government on military aftermarket business • Experience forming Performance-Based Logistics (PBL) agreements • Experience presenting and interacting with executive leadership • Experience reporting on business metrics and improving business performance • Comprehensive knowledge of finance, program management, and marketing principles and practices • Thorough understanding of related industry practices • Ability to establish and maintain relationships with high-level technical and non-technical customer personnel • U.S. citizenship required; only U.S. citizens are authorized to access information under this program/contract

🏖️ Benefícios

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • Generous 401(k) plan with employer matching funds and separate employer retirement contribution • Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional pet insurance • Optional home and auto insurance • Optional additional life and accident insurance • Optional critical illness insurance • Optional group legal insurance • Optional ID theft protection • Birth, adoption, and parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives wellness rewards program • Doctor on Demand virtual doctor visits • Bright Horizons child and elder care services • Teladoc Medical Experts second opinion program • Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays • Potential eligibility for annual short-term and/or long-term incentive compensation programs