Manager, Account Management – Pharmacy Benefit Management

🕒 Março 18

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RxBenefits, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1995

⚕️ Seguro de Saúde

💳 Fintech

🤝 B2B

💰 Private Equity Round em 2020-12

Healthcare Insurance • Fintech • B2B

A RxBenefits, Inc. é uma empresa especializada em fornecer soluções inovadoras de benefícios farmacêuticos para empregadores e seus funcionários. Eles focam em otimizar a gestão de planos de medicamentos prescritos para reduzir custos e melhorar os resultados de saúde. Por meio de análises avançadas e suporte personalizado aos membros, a RxBenefits visa transformar a experiência de benefícios farmacêuticos para seus clientes.

Descrição

• Responsible for the leadership and development of a team of Account Managers and Strategic Account Executives with the goal of improving account retention and achieving key performance indicator standards. • Partner with the Account Management Director for the assigned region to ensure alignment to corporate retention goals and support the growth and development of Account Managers. • Coach and mentor Account Managers and Strategic Account Executives by observing and providing feedback to foster development and success of individuals. • Conduct performance evaluations of Account Managers and Strategic Account Executives and ranks performance across the account management team. • Assists in creating professional development plans for Account Managers and Strategic Account Executives, coaching them on their performance, training needs, and identifies account managers ready for advancement. • Creates performance scorecards to objectively measure the effectiveness of the Account Managers and Strategic Account Executives. • Manage account team client escalations before fielding to Director and senior level leadership team. • Partner with Account Management leadership to create policies and procedures for Account Managers and Strategic Account Executives to follow. • Revises policies and procedures based upon root cause analysis of issues to prevent recurrence. • Ensure that the Account Management department standards, methods, and procedures for client service of the assigned accounts are achieved. • This includes the delivery of client marketing and messaging programs to meet revenue objectives, budgets, ROI, and client service satisfaction. • Foster teamwork and a supportive departmental culture with a can do attitude to provide exceptional service to EBC’s and clients. • Strategize with Director and VP of Account Management to develop ways to increase client satisfaction, preserve loyalty and improve retention rates. • Assists in creating and reviewing business requirements for key initiatives and how significant new initiatives are rolled out and serviced with our clients and internal teams to full adoption. • Partners with RxBenefits functional team leaders to optimize the launch and new products/services for the account management teams, EBCs and clients.

🎯 Requisitos

• Bachelor’s Degree required • Minimum of 8 years of work experience required • Minimum of 3 years of proven progressive leadership experience in the PBM or healthcare related service industry; Customer-facing leadership and account relationship strategy experience • Capable of interfacing well at all levels within a large organization and client base • Project management, planning, and organizational skills • Excellent verbal and written communication skills • Excellent organization, motivation, leadership and interpersonal skills • Demonstrate a proficient grasp of existing and new service offerings • High energy, with a strong ‘can do’ attitude • Thrives in a dynamic, fast paced environment with many simultaneous projects

🏖️ Benefícios

• Remote first work environment • Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members • Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision) • Additional buy-up options for Short- and Long-Term Disability and Life Insurance • 401(k) with an employer match up to 3.5% available after 60 days • Community Service Day to give back and support what you love in your community • 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like • Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work • Tuition Reimbursement for accredited degree programs • Paid New Parent Leave that can be used for adoption or birth • Pet insurance to protect your furbabies • A robust mental health benefit and EAP service through Spring Health to support you when you need it most