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Lifecycle Operations Manager

🕒 Setembro 10

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

⚙️ Operações

🚫👨‍🎓 Sem graduação necessária

🗣️🇺🇸🇬🇧 Inglês obrigatório

De onde vem esta vaga

Publicada na página de carreiras da RYZE, não em um site de vagas

Vista pela primeira vez pelo Remote Rocketship Setembro 10

Ainda aberta no site da RYZE. Verificada 10 horas atrás.

Logo of RYZE

RYZE

11 - 50 funcionários

Fundada em 2020

🏥 Saúde

💼 Consultoria

📣 Marketing

💰 $1.500.000 Seed Round - RYZE Superfoods em 2022-03

Healthcare • Consulting • Marketing

RYZE é uma plataforma de link na bio que permite a criadores, marcas e agências construírem mini vitrines e páginas de destino personalizáveis para perfis sociais. Oferece templates de arrastar e soltar, integrações de pagamento (Stripe, PayPal) para vender produtos digitais e físicos, agendamento de reservas e compromissos, gerenciamento de afiliados, funcionalidades de gorjeta e crowdfunding, captura de e-mail e telefone e análises integradas. O serviço é gratuito para criar e foi projetado para ajudar os usuários a monetizar o tráfego social e gerenciar múltiplos Bio Sites a partir de um único painel.

Descrição

• Translate lifecycle briefs, journey maps, and campaign strategy into robust, tested, live flows in Klaviyo and Postscript • Interrogate briefs, surface gaps, and identify buildability constraints • Configure triggers, filters, conditional splits, profile property conditions, wait timing, smart sending, and suppression • Coordinate email and SMS channels and establish sending guardrails and governance • Own the technical health of Klaviyo, Postscript, Shopify, and Recharge • Manage integration stability, data governance, and durable documentation • Verify Shopify, Recharge, and on-site events land in Klaviyo with correct properties, profiles, and timing • Configure and troubleshoot webhooks, API-driven events, custom metrics, and profile properties • Maintain source-of-truth definitions for events, attributes, and segments • Build reusable systems including modular templates, universal content blocks, and dynamic content logic • Evaluate and onboard new capabilities based on impact and complexity • Own pre-send QA for email and SMS builds, including personalization, links, UTM accuracy, accessibility, dark mode, mobile, and inbox rendering • QA landing pages, forms, popups, consent capture, list assignment, redirects, mobile rendering, and tracking • QA product and subscription configuration, including variants, selling plans, discounts, bundles, Recharge rules, recurring behavior, swaps, and upsells • Operationalize A/B tests, including audiences, randomization, holdouts, and instrumentation • Define experiment frameworks covering success metrics, sample sizes, and timelines • Monitor flow health, delivery, errors, sending health, bounce and complaint rates, list quality, suppression hygiene, sunset logic, authentication, and sending domains • Identify and fix silent failures involving events, properties, profiles, and integrations • Own lifecycle operations reporting for flow health, delivery, errors, and experiment status • Consolidate or retire journeys that add complexity without return

🎯 Requisitos

• 2–4 years of hands-on experience in lifecycle / CRM operations at a DTC or ecommerce brand, working directly from marketing briefs • Deep working knowledge of Klaviyo as the primary tool — flows, segments, templates, and integrations • Hands-on experience with Shopify and Recharge, including subscription data behavior and troubleshooting • Experience with an SMS platform — Postscript preferred; Attentive, Klaviyo SMS, or similar considered • Technical proficiency with HTML, CSS for email, and templating logic (Liquid or similar) • Comfortable reading, writing, and debugging dynamic content and personalization rules • Experience partnering with developers or data teams on integrations, event tracking, and troubleshooting • Ability to read an API doc, test an endpoint, and reason about a webhook payload independently • Understanding of experiment design, including control vs. test, holdouts, key metrics, bias avoidance, and practical constraints • Ability to manage multiple builds in parallel with clear prioritization and communication • Ability to communicate realistic commitments to stakeholders before committing

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Desenvolvido por Lior Neu-ner. Adoraria receber seu feedback — entre em contato por DM ou pelo e-mail support@remoterocketship.com
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