Full Stack Support Engineer

Vaga não está no LinkedIn

🕒 Abril 10

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🧑‍💻 Engenheiro Full-stack

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

SambaNova Systems

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

🤖 Inteligência Artificial

🔧 Hardware

🏢 Corporativo

Artificial Intelligence • Hardware • Enterprise

A SambaNova Systems é uma empresa de tecnologia focada no avanço da inteligência artificial e do deep learning. Eles oferecem uma plataforma de IA de nível empresarial, construída especificamente para IA generativa, permitindo que organizações de diversos setores implantem rapidamente capacidades de IA de última geração. A plataforma da SambaNova integra desde chips de hardware até modelos de IA, oferecendo soluções poderosas para computação de alto desempenho e cargas de trabalho de IA. Sua tecnologia é utilizada em áreas como ciência, aplicações do setor público e desenvolvimento de soluções de IA soberana. As inovações da empresa incluem alternativas aos GPUs, inferência de IA em alta velocidade e sistemas de hardware de IA escaláveis.

Descrição

• Own end-to-end technical support for customers in your region across SambaRack, SambaStack, and SambaCloud • Serve as the regional support lead and primary technical point of contact for your customer base • Support customers in debugging machine learning models and resolving complex, full-stack computing environment issues • Participate in on-call rotations as required to ensure continuous coverage for production environments • Partner with the global support lead and other regional leads to maintain and continuously improve support processes and procedures • Coordinate with site reliability engineers to proactively reduce reactive customer issues • Coordinate with field service representatives to minimize the impact and duration of maintenance windows • Provide structured product feedback to engineering via Jira • Assist engineering by testing new features prior to release • Author and review internal and external knowledge base articles • Contribute to and review product documentation to ensure accuracy and completeness

🎯 Requisitos

• Bachelor's degree in Computer Science or Information Technology, or 2+ years of hands-on IT or technical support experience • Solid understanding of AI and machine learning concepts and terminology • Demonstrated troubleshooting skills and strong critical thinking in complex technical environments • Working knowledge of Shell scripting, Go, or Python • Familiarity with computer networking troubleshooting and IT Service Management (ITSM) processes • Exceptional communication and presentation skills • Strong relationship management skills • Excellent interpersonal, planning, and organizational skills

🏖️ Benefícios

• 95% premium coverage for employee medical insurance • 77% premium coverage for dependents • Health Savings Account (HSA) with employer contribution • Dental insurance • Vision insurance • Short/Long term Disability insurance • Basic Life insurance • Voluntary Life insurance • AD&D insurance plans • Flexible Spending Account (FSA) options • Subscription to Headspace • Gympass+ membership access to physical gyms • One Medical membership • Counseling services with Employee Assistance Program • Well-being benefits for you and your dependents