Manager, Contract and Billing

🕒 4 dias atrás

🏄 California, Texas – Remoto

🏄 California – Remote 🤠 Texas – Remote

💵 $115.727 - $175.050 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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👻 Score fantasma 2%

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• Aberta há 4 dias.
• As vagas desta empresa costumam ser preenchidas em 56 dias.

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Samsara

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2015

📦 Logística

🏗️ Construção

🏥 Saúde

💰 Seed Round em 2014-08

Logistics • Construction • Healthcare

Samsara é uma empresa de tecnologia que oferece uma plataforma completa de operações voltada a aprimorar a eficiência, a segurança e a sustentabilidade das organizações. Suas soluções incluem segurança baseada em vídeo, telemetria veicular, monitoramento de equipamentos, aplicativos para a força de trabalho e visibilidade de instalações. A Samsara atende a diversos setores, como transporte, logística, construção e governo. A plataforma conecta pessoas, sistemas e dados, permitindo que as organizações tomem decisões mais rápidas e orientadas por dados. A tecnologia de Connected Operations da Samsara ajuda organizações complexas a operar com mais eficácia, oferecendo GPS em tempo real, alertas proativos, treinamentos de compliance e rastreamento de ativos.

Descrição

• Lead a new team of 3 to 4 Contract and Billing Resolution Specialists • Hire, onboard, coach, and develop team members • Build a repeatable and scalable contract and billing resolution function • Create the playbook, intake and routing processes, system of record, metrics, and reporting • Design and launch case management using tools such as Zendesk, Salesforce, or Jira • Ensure all billing, concession, and cancellation requests are logged and routed • Serve as escalation point for complex, sensitive, or high-dollar cases • Define handoffs, ownership, and service levels across Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal • Establish standards for corrections, concessions, returns, reprocessing, and contract amendments • Build reporting on volume, resolution time, repeat errors, concession dollars, and renewal risk • Identify root causes and deliver monthly reports to process and system owners • Partner with Support, Finance, Sales Ops, and Product on billing improvements • Use AI to structure case timelines and draft summaries while retaining human approval • Champion and embed Samsara’s operating principles

🎯 Requisitos

• 7+ years of experience in sales operations, deal desk, contracts, billing operations, order to cash, revenue operations, or a similar finance and operations role • 2+ years of experience managing people • Experience building a team or function from scratch, or leading a major reorganization • Deep working knowledge of either the quote-to-contract side or the billing side • Experience setting up or significantly improving a case management, ticketing, or request-routing system • Strong investigative skills across CRM, billing, and contract systems • Sound financial judgment about credits, concessions, reprocessing, and refunds • Record of driving results across Sales, Finance, and Operations teams • Customer-facing communication and written executive-ready summaries • Strong priority management, high emotional intelligence, and comfort with ambiguity • Experience with Salesforce, NetSuite, and CPQ tools preferred • Familiarity with Zendesk, Gainsight, and Sweethawk preferred • Customer Success, Support, or account management background preferred • Experience building dashboards, service levels, or root-cause reporting preferred • Exposure to subscription or hardware-plus-subscription billing preferred • Experience using AI tooling to drive efficiency and outcomes preferred

🏖️ Benefícios

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Above-market total compensation opportunities • Flexible working model • Equal employment opportunity and reasonable accommodations

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