Customer Service Agent, Level 1

🕒 4 dias atrás

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 10%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Satellite Office

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

📦 Logística

📣 Marketing

✈️ Turismo

Logistics • Marketing • Travel

A Satellite Office é uma empresa sediada nas Filipinas que oferece serviços de emprego e escritórios para conectar profissionais filipinos com clientes globais. Oferece locais de escritório premium e tecnologicamente avançados em toda a Metro Manila e Cebu, posicionando funcionários em papéis de suporte a grandes marcas internacionais. A empresa enfatiza o engajamento dos funcionários, aprendizado e desenvolvimento contínuo, compensações e benefícios competitivos, além de uma cultura focada nas pessoas, reconhecida pelo Great Place to Work®.

Descrição

• Serve as frontline support for customers and users of PelicanCorp’s xAccess hosted solutions • Guide customers through support from sales order through implementation and ongoing operation • Answer phone calls, emails, and online chat sessions • Respond to customer questions and assist with basic troubleshooting • Direct users to relevant knowledgebase articles • Resolve product or service problems by clarifying inquiries and determining causes • Select and explain the best solution • Expedite corrections or adjustments and follow up to ensure resolution • Acknowledge, triage, assess, and prioritize incoming communications • Resolve or escalate issues as appropriate • Maintain records of customer interactions, transactions, comments, and complaints • Coordinate with other team members • Perform Level 1 operational tasks to keep systems in top health • Update the product knowledge base with newly found and resolved issues • Contribute to team results by completing related work

🎯 Requisitos

• Answering phone calls, emails, and online chat sessions • Responding to customer questions and assisting with basic troubleshooting • Directing users to appropriate knowledgebase articles • Clarifying customer inquiries and determining causes of problems • Selecting and explaining solutions • Expediting corrections or adjustments and following up to ensure resolution • Maintaining a positive, empathetic, and professional attitude • Responding promptly to customer inquiries • Communicating through phone, email, and online channels • Acknowledging and triaging customer communication • Assessing incoming inquiries and prioritizing accordingly • Performing basic troubleshooting, with ability to resolve or escalate • Following up with customers based on SLAs • Keeping records of customer interactions, transactions, comments, and complaints • Communicating and coordinating with team members • Ensuring customer satisfaction and providing professional customer support • Following communication procedures, guidelines, and policies • Performing Level 1 operational tasks to keep systems healthy • Updating the product knowledge base when issues are found and resolved

🏖️ Benefícios

• Learning opportunities, mentoring, and support • Team-building events • Company-wide celebrations • Wellness programs • World-class office spaces in premium business hubs • Opportunities to work directly with international clients and build a career • Continuous learning and development • Engaging employee programs