Customer Support, Executive Assistant

🕒 6 dias atrás

🇵🇭 Filipinas – Remoto

💵 ₱45.000 - ₱60.000 / mês

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 11%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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MultiplyMii

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2019

🎯 Recrutamento

🤝 B2B

Recruitment • B2B

MultiplyMii é um serviço de recrutamento e contratação remota que conecta empresas em crescimento com profissionais filipinos experientes em posições remotas, como marketing, operações, contabilidade/finanças, suporte ao cliente, SEO, e-commerce e gestão administrativa/projetos. A empresa oferece suporte completo no processo de contratação, incluindo planejamento de funções, sourcing, triagem e pré-seleção de candidatos, suporte estruturado para integração e orientação de longo prazo para contratações. A MultiplyMii também publica guias salariais, modelos de descrição de cargos, histórias de sucesso e oferece opções de contratação mais rápidas (Talent Overflow) e workshops estratégicos para ajudar as empresas a formarem equipes remotas eficientes e de alto desempenho nas Filipinas.

Descrição

• Manage customer inquiries through Gorgias and other support channels • Review and QA AI-generated responses before they are sent to customers • Handle order status, WISMO, refunds, missing or delayed shipments, and product questions • Process refunds and order adjustments through Shopify • Investigate customer issues and coordinate with internal teams or vendors • Follow up on open issues until fully resolved • Maintain fast response times and help prevent ticket backlogs • Identify recurring customer issues and suggest process improvements • Coordinate with the 3PL on missing, delayed, or incorrect shipments • Support wholesale and bulk orders • Coordinate retail purchase orders and related documentation • Create and QA invoices and other order-related documents • Follow up with vendors and internal stakeholders • Help monitor inventory or fulfillment issues affecting customers • Escalate important issues proactively • Provide day-to-day administrative support to company leadership • Manage and follow up on action items, requests, and outstanding tasks • Organize meetings, schedules, information, and priorities • Coordinate with team members, vendors, suppliers, agencies, and external partners • Prepare documents, reports, invoices, and other business materials • Help keep projects and operational initiatives moving forward • Conduct research and gather information • Assist with email, Slack, and other business communications • Support ad hoc personal or business-related leadership tasks

🎯 Requisitos

• 2+ years of experience in customer support, executive assistance, operations, or a similar role • Experience working with 3PLs, shipping, fulfillment, or order management • Experience with wholesale or retail orders • Experience with Amazon or other marketplaces • Strong written and verbal English communication skills • Experience working directly with customers and/or business stakeholders • Highly proactive with strong ownership and follow-through • Able to work independently without needing step-by-step instructions • Strong organizational and time-management skills • Excellent attention to detail and accuracy • Comfortable handling multiple priorities and switching between different types of tasks • Strong problem-solving skills and good judgment on when to resolve, follow up, or escalate • Comfortable working with technology, new systems, and AI-assisted tools • Customer-service mindset with a professional and personable communication style • Comfortable working in a fast-paced startup or entrepreneurial environment • Experience creating invoices or handling basic administrative/operations tasks • Experience using Slack, Google Workspace, and other productivity tools • Experience working with AI tools for customer support or administrative work • Must be currently residing in the Philippines and legally authorized to work there • Must have a reliable computer, high-speed internet, and a quiet, dedicated workspace ready for remote work

🏖️ Benefícios

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Comprehensive Fringe Benefits package • Paid Service Incentive Leave (SIL)