Head of Global Account Management

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ScaleOps

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2022

🤝 B2B

📣 Marketing

B2B • Marketing

A ScaleOps é uma empresa cujo site público (scaleops. com) utiliza consentimento de cookies e tecnologia de rastreamento; o texto fornecido é uma divulgação sobre cookies/consentimento mostrando integrações com provedores de marketing e analytics (HubSpot, Google Analytics, Hotjar, Cloudflare, LinkedIn, Apollo, G2, etc. ). O trecho disponível contém apenas detalhes de privacidade/cookies e não descreve os produtos, serviços ou clientes-alvo da ScaleOps. Com base no forte uso de ferramentas de marketing, captação de leads e analytics do site, a empresa parece operar comercialmente com foco em marketing e provavelmente venda para outras empresas, mas as ofertas específicas não são descritas no conteúdo fornecido.

Descrição

• Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts. • Establish the operational framework, methodologies, and metrics for a scalable Account Management organization. • Identify, prioritize, and execute expansion opportunities, including upsell and cross-sell, aligned with revenue goals. • Ensure high retention rates and predictable renewals through proactive engagement. • Serve as executive sponsor for strategic customers and build relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders. • Position ScaleOps as a long-term strategic partner driving measurable business outcomes. • Recruit, mentor, and lead a global Account Management team as the company expands into new regions. • Create a culture of excellence, accountability, and customer advocacy. • Partner with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified customer experience. • Provide strategic insights to influence product roadmap and go-to-market strategy based on customer and market feedback.

🎯 Requisitos

• 10+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams. • Proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts. • Strong commercial leadership, including renewals, pricing strategy, and complex contract negotiations. • Familiarity with Kubernetes, containers, AWS, GCP, Azure, and cloud technologies. • Experience working with technical personas such as DevOps and engineering teams. • Exceptional executive presence and ability to influence C-suite stakeholders as a trusted advisor. • Demonstrated success building and scaling Account Management or Customer Success organizations in high-growth SaaS environments. • Strategic, data-driven mindset with strong business acumen and ability to align customer outcomes with company goals.