Customer Support Associate

Vaga não está no LinkedIn

🕒 Agosto 20

🇨🇦 Canadá – Remoto

💵 $50.000 - $60.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 3%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Schema App

SiteLinkedInTodas as Vagas

11 - 50 funcionários

📣 Marketing

🛍️ Comércio Eletrônico

Marketing • eCommerce

A Schema App é uma solução completa de marcação de Schema que ajuda equipes de SEO de grandes empresas a desenvolver um grafo de conhecimento e melhorar o desempenho nas buscas.

Descrição

• Deliver high-quality, precise, and timely support across customer accounts • Maintain expertise in Schema App tools, schema markup, deployment processes, and support workflows • Improve internal workflows, templates, support documentation, and technical best practices • Author schema markup in Highlighter • QA, maintain, and update templates • Document bugs, issues, and enhancement opportunities • Submit structured feedback via GitHub or internal processes • Partner with the Implementations Manager on scoping documentation • Assist with integration testing, validation, and documentation • Support CSMs with QBR preparation, reporting, and customer deliverables • Execute customer requests, including reports, opportunities, and insights • Maintain detailed notes, action items, and documentation • Execute and monitor schema deployments and maintenance tasks according to contract cadence • Analyze performance and flag anomalies or opportunities • Maintain accurate and timely reporting for assigned accounts • Own the support ticket queue, triage and prioritize issues, and escalate appropriately • Collaborate cross-functionally to resolve complex technical challenges • Identify and contribute to process and efficiency improvements

🎯 Requisitos

• Mid-level experience • Deep expertise in Schema App tools, schema markup, deployment processes, and customer support workflows • Ability to author schema markup in Highlighter with accuracy and consistency • Ability to QA templates and ensure alignment to best practices • Ability to document bugs, issues, and enhancement opportunities clearly • Experience submitting structured feedback via GitHub or internal processes • Ability to assist with integration testing, validation, and documentation • Ability to prepare QBRs, reports, and customer deliverables • Ability to analyze performance and flag anomalies or opportunities • Ability to own, triage, prioritize, and resolve support tickets • Ability to escalate issues appropriately and collaborate cross-functionally • Strong technical precision, attention to detail, prioritization, time management, analytical thinking, and structured communication • Must be able to work effectively with CSMs, Implementation, and Product

🏖️ Benefícios

• Weekly 1:1 with conversations around Professional Development • Great benefits for health & wellness, and your coverage starts as soon as you do • RRSP matching • Flex days to re-energize on top of vacation days • You don’t work on your birthday • The Culture Club keeps our virtual team connected through fun and innovative events • Inclusive work environment • Accommodation during the application process