Account Manager, Customer Success

🕒 Julho 30

🏄 California – Remoto

🏄 California – Remote

💵 $80.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Scowtt

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2024

💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

Consulting • Marketing • Artificial Intelligence

A Scowtt é uma empresa de SaaS B2B que transforma sinais subutilizados de CRM e da web em modelos preditivos e ferramentas de marketing e vendas impulsionadas por IA. Seu conjunto de produtos inclui modelagem preditiva que classifica leads pela probabilidade de conversão, Marketing por IA que transfere sinais preditivos para plataformas de anúncios (Google, Meta, TikTok, etc. ) para otimizar campanhas, e Agentes de Vendas por IA que priorizam, qualificam e engajam leads de alto valor via texto, voz ou vídeo. A Scowtt integra-se com os principais CRMs e plataformas de anúncios, enfatiza segurança e conformidade em nível empresarial (SOC-2, GDPR) e foca em melhorar o ROAS e a eficiência de vendas para equipes voltadas para o cliente.

Descrição

• Lead onboarding kickoffs and manage each step until the customer is live • Document and streamline onboarding steps into repeatable playbooks • Serve as the primary point of contact for key accounts after onboarding. • Build trusted, long-term relationships with executives and day-to-day stakeholders. • Drive product adoption, engagement, and measurable ROI for customers. • Monitor key success metrics to ensure customers reach or exceed their goals. • Proactively identify expansion opportunities (e.g, AI SDR) and partner with Sales to execute them. • Lead business reviews and strategic check-ins with customers. • Manage renewals and reduce churn risk through proactive engagement. • Gather customer feedback and translate it into actionable insights for Product and Engineering. • Advocate internally for customer needs while aligning with Scowtt’s roadmap. • Create case studies, testimonials, and references with Marketing.

🎯 Requisitos

• 5–8 years of experience in account management, customer success, or client services, ideally in Ad-tech, SaaS or data/analytics platforms. • Proven track record of growing accounts, driving renewals, and achieving customer success outcomes. • Strong business acumen with the ability to link product value to customer objectives. • Comfortable working cross-functionally with Sales, Product, and Engineering. • Highly organized, empathetic, and skilled at building trust. • Experience in startups or high-growth environments preferred. • Bonus: familiarity with CRM tools, Google/META platforms, marketing automation platforms, Lookr and/or data analytics products.

🏖️ Benefícios

• Competitive Compensation (Base plus Bonnus) • Startup Equity • Health, Dental and Vision Insurance • Career Growth Opportunities