Director, Commercial Mission Success

🕒 Outubro 15

⛰️ Colorado, North Carolina, +3 estados a mais – Remoto

⛰️ Colorado – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $170.000 - $195.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 29 dias.
• As vagas desta empresa costumam ser preenchidas em 37 dias.

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Second Front Systems

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🎖️ Defesa

🏛️ Governo

SaaS • Defense • Government

A Second Front Systems é uma empresa de benefícios públicos, apoiada por capital de risco, que fornece soluções de software críticas para missões, principalmente às democracias ao redor do mundo. Seu conjunto de produtos, que inclui o 2F Suite, 2F Workshop, 2F Game Warden e 2F Frontier, simplifica e acelera o processo de desenvolvimento e entrega de software. A empresa é confiável por provedores líderes de software e agências governamentais por suas soluções seguras de DevSecOps, permitindo a implantação segura de software em redes classificadas e não classificadas. Suas ofertas incluem ferramentas para desenvolvimento seguro, acreditação de software, hospedagem em nuvem governamental e implantação periférica, com foco particular no apoio aos setores governamentais e de defesa. A Second Front Systems colabora com parceiros para tornar as tecnologias emergentes mais acessíveis, acelerando os processos de acreditação e conformidade e oferecendo soluções que podem operar em ambientes remotos ou desconectados, como drones e veículos.

Descrição

• Lead, hire, coach, and develop a team of Mission Success Managers • Set clear expectations, portfolio assignments, and career growth paths • Own Commercial Mission Success strategy and operating model, including customer segmentation, coverage models, and team capacity planning • Define and own customer health and retention metrics, including gross and net revenue retention, time-to-ATO, customer health scores, and CSAT/NPS • Report customer metrics to executive leadership • Build repeatable, scalable playbooks for kickoff, onboarding, implementation, ATO/FedRAMP navigation, QBRs, and renewals • Serve as a critical sponsor for customers and build trusted relationships with customer leadership • Act as the senior escalation point for high-severity customer issues • Drive cross-functional resolution with Support, Engineering, and Security leadership • Partner with Sales and Finance to own the renewal forecast and drive expansion and upsell strategy • Drive tooling and process maturity across Salesforce, Jira, and customer health systems • Ensure customers achieve authorization and secure deployment of their SaaS solutions • Represent the voice of the customer and the missions they support in company building and growth

🎯 Requisitos

• 10+ years of leadership experience, building and managing teams, preferably in customer/mission success, or technical delivery supporting PaaS or cloud infrastructure in government contracts • Direct experience working in or supporting the Department of War (DoW) or Federal Civilian agencies • Proven track record owning retention and expansion outcomes, including renewal forecasting and revenue targets • Working knowledge of Authority to Operate (ATO), FedRAMP, or equivalent compliance frameworks • Strong understanding of IaaS, PaaS, and/or SaaS delivery models • Executive presence and the ability to manage complex relationships across technical, non-technical, and senior government stakeholders • Experience designing and scaling customer success processes, metrics, and playbooks • Preferred: Experience leading customer success teams in an IaaS, PaaS, or SaaS environment • Preferred: Experience scaling a team or function in a fast-paced, high-growth startup environment • Preferred: Experience with customer success platforms alongside Salesforce and Jira • Active security clearance or eligibility to obtain one • Candidates must reside in one of the approved hiring hubs: DC/Maryland/Virginia; Raleigh/Durham/Chapel Hill, NC; Denver/Colorado Springs, CO; or Dallas/Fort Worth, TX • U.S. citizenship required by the application form

🏖️ Benefícios

• Potential eligibility for equity awards • Discretionary bonuses • 100% employer-paid medical, dental, and vision coverage for you and your dependents • 401(k) with a 3% company contribution • Comprehensive wellness benefits, including a One Medical membership, mental health resources, family planning support, and more • Equity incentive plan • New hire technology and home office stipend • Annual professional development stipend • Flexible paid time off, plus all federal holidays • Generous parental leave • Flexible remote work opportunities • Employee referral bonus program

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