Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 3

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Sembi

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2023

☁️ SaaS

🔐 Segurança

🤝 B2B

SaaS • Security • B2B

A Sembi é um provedor B2B de SaaS que oferece um portfólio unificado de ferramentas de qualidade e segurança de software. Oferece gestão de testes, automação, relatórios e otimização de testes impulsionada por IA (TestRail, Xray, Testmo, Ranorex, Xporter, DesignWise) juntamente com soluções de segurança de aplicativos e análise de códigos (PreEmptive, Kiuwan). A Sembi foca em facilidade de uso, escalabilidade e suporte de nível empresarial para ajudar equipes de desenvolvimento e QA a melhorar a qualidade, fortalecer a segurança e acelerar a entrega de produtos.

Descrição

• Own a portfolio of mid-market and growth accounts, ensuring customers successfully adopt and realise value from the product. • Develop and execute customer success plans tailored to account needs, maturity, and usage patterns. • Proactively engage customers to drive adoption, best practices, and continuous value realisation. • Independently manage customer relationships across user and business stakeholders. • Monitor customer health signals including usage, engagement, sentiment, and feedback. • Identify risks, gaps, and churn signals early and take proactive action to mitigate them. • Own first-line response to customer health risks and coordinate internally to ensure resolution. • Own renewal readiness signals for your portfolio by ensuring customers are achieving measurable value. • Partner with Renewal Managers by providing structured insights on account health, risks, and stakeholder context. • Ensure customers are aligned on value outcomes ahead of renewal cycles, without owning commercial negotiation or contract execution. • Act as the primary point of contact for your accounts, building strong, multi-threaded relationships across user and business stakeholders. • Run structured customer engagements (e.g. success reviews, QBR-lite sessions) to reinforce value, alignment, and adoption. • Maintain strong stakeholder mapping and engagement cadence across your portfolio. • Act as the voice of the customer, sharing structured feedback with Product, Renewals, Sales, and Support teams. • Collaborate with internal teams to remove blockers and improve the customer experience. • Support resolution of escalations through cross-functional coordination and ownership. • Use usage, engagement, and customer feedback data to drive proactive decision-making. • Identify patterns across your portfolio and propose improvements to processes, playbooks, or customer engagement strategies. • Maintain accurate and up-to-date records in CRM and CS systems.

🎯 Requisitos

• 2–5 years’ experience in customer success, account management, or SaaS customer-facing roles. • Proven ability to independently manage a portfolio of mid-market or growth accounts. • Strong analytical skills with the ability to interpret usage and engagement data and translate insights into action. • Excellent communication and relationship-building skills, with the ability to engage multiple stakeholders at different levels. • Proactive, organised, and comfortable managing competing priorities across multiple accounts. • Strong understanding of SaaS business models and customer lifecycle management. • Comfortable working in a fast-paced, high-growth environment with evolving processes. • Demonstrated ability to operate independently with accountability for customer outcomes. • Nice to have: Experience with CRM and Customer Success tools (e.g. Salesforce, HubSpot, Gainsight). • Nice to have: Experience working in segmented CS models (SMB / Mid-Market / Enterprise). • Nice to have: Exposure to structured renewal or retention processes and collaboration with Renewals teams.

🏖️ Benefícios

• An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. • By submitting your application, you acknowledge that Sembi, Inc. will process and retain your resume and related personal information solely for recruitment and hiring purposes. • Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision, unless a longer period is required by law or you provide explicit consent for continued retention (e.g., for consideration for future opportunities).