Senior Manager, Customer Strategy – Operations

🕒 Setembro 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $164.000 - $226.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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SentinelOne

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A SentinelOne é líder em cibersegurança autônoma, conhecida pelo uso inovador de IA em soluções de proteção de endpoint, cloud e identidade. É reconhecida pela Gartner como Líder no Magic Quadrant for Endpoint Protection Platforms por quatro anos consecutivos. A plataforma Singularity da SentinelOne integra a segurança corporativa, oferecendo recursos como detecção de ameaças com IA, segurança de endpoints e de cloud, gestão de vulnerabilidades e threat intelligence. A empresa atende diversos setores ao entregar proteção em tempo real e eficiência operacional, aproveitando IA para threat hunting avançado e log analytics. Com forte foco na redução de risco e na melhoria do desempenho de segurança, a SentinelOne atende empresas no mundo todo com soluções seguras e escaláveis.

Descrição

• Serve as a strategic and operational right hand to the Sr. Director of Customer Strategy & Operations. • Drive the highest-priority cross-functional initiatives, prepare decisions, frame trade-offs, solve cross-organizational problems, and maintain leadership focus on key priorities. • Drive evaluation, decisioning, and implementation of tooling, automation, and AI with IT, Product, Engineering, and functional leaders. • Coordinate cross-functional resources and activities, track milestones, and ensure alignment across services, product, and partner priorities. • Own business analysis and intelligence, including metrics, OKRs, performance tracking, root-cause analysis, and executive follow-up. • Lead strategic planning and quarterly project management for priority initiatives. • Own revenue allocation and margin blending analysis for staff and non-staff resources. • Support initiatives spanning Services & Partners, Renewals & NRR, and Customer Intelligence & Communications. • Synthesize Field, Channel, and Customer feedback with key metrics to identify inflection points and recommend pivots or enhancements. • Support partnership strategy and go-to-market execution. • Translate organizational initiatives into OKRs and KPIs, establish measurement frameworks, and report progress. • Provide executive-level reporting on initiative progress, business impact, risks, and required decisions. • Build and maintain the Customer Strategy & Operations operating cadence, including executive updates, operating reviews, decision logs, and initiative tracking. • Develop frameworks, business cases, and analyses to support faster, better-informed leadership decisions. • Identify operational friction and recurring CX failure points and translate insights into process, tooling, or organizational improvements.

🎯 Requisitos

• 7 or more years of experience in business operations, strategy, business intelligence, program management, management consulting, or a comparable role within a technology or SaaS company. • Experience working closely with Services, Renewals, Sales, and Business Strategy organizations. • Strong analytical and financial acumen with demonstrated experience building business cases, financial models, margin analyses, and data-driven recommendations for senior leadership. • Demonstrated ability to drive cross-functional initiatives across multiple organizations without direct authority, building alignment, tracking execution, and escalating effectively. • Experience operating as a strategic partner to senior leaders, including preparing executive decisions, framing trade-offs, and synthesizing complex operational data into clear recommendations. • Knowledge of market research and data analysis techniques, with the ability to translate metrics into strategic insights. • Excellent communication, interpersonal, and problem-solving skills, with the ability to effectively influence and collaborate with stakeholders at all levels. • Strong project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. • Experience with tooling, automation, or AI evaluation and implementation within customer-facing or operational organizations. • Bachelor's degree or equivalent experience. • SentinelOne participates in the E-Verify Program for all U.S. based roles.

🏖️ Benefícios

• Restricted Stock Units (RSUs) • Employee Stock Purchase Plan (ESPP) • Flexible time off • Paid company holidays and paid sick time • Gender-neutral parental leave • Grandparent leave • Medical, dental, and vision coverage • 401(k) retirement plan with company match • Life and disability insurance • Health and dependent care FSA • Voluntary benefits (hospital, accident, critical illness) • Employee Assistance Program (EAP) • ARAG pre-paid legal • Nationwide pet insurance • Cancer Care program • Global business travel medical insurance • Home office allowance • Mobile phone reimbursement • Wellness coach • Wellness/gym reimbursement • Fertility coverage • Adoption & surrogacy reimbursement

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