Deal Desk Manager – Global Deal Management

🕒 5 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $139.900 - $244.800 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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ServiceNow

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2004

🏢 Corporativo

☁️ SaaS

🤖 Inteligência Artificial

💰 Post-IPO Equity em 2022-12

Enterprise • SaaS • Artificial Intelligence

O ServiceNow é uma plataforma que oferece soluções com inteligência artificial e automação para empresas, visando aumentar a produtividade e otimizar fluxos de trabalho. Seus agentes de IA são projetados para aprender, raciocinar, tomar decisões e agir de forma autônoma para transformar processos de negócios em diversos domínios, como TI, RH, atendimento ao cliente e desenvolvimento de aplicativos. A plataforma permite que as organizações integrem dados de diversas fontes, facilitando a transformação dos negócios e a eficiência operacional. Reconhecida por sua liderança em gestão de serviços de TI com IA e confiada por uma parte significativa das empresas da Fortune 500, a ServiceNow colabora com outros líderes globais como Microsoft e AWS para trazer capacidades avançadas de IA e modernizar operações de negócios.

Descrição

• Qualify requests and help define plans to estimate, scope and develop proposals • Analyze customer needs and requirements and compose custom and boilerplate business and technical content • Review customer scope and business, technical, legal and financial requirements • Develop plans, outlines and timetables for compelling, compliant responses • Coordinate information required to produce SOWs, proposals and supporting materials • Manage multiple projects and deliverables for Implementation and Advisory engagements • Create, collect, proofread, organize, format and review proposal documents • Review documents and revisions with the Services Sales team • Prepare for and participate in Deal Validation meetings for large SOWs • Follow up on opportunity progress and closing plans • Review, update or retire Professional Services processes, procedures, standards and tools • Maintain and expand the knowledgebase with accurate company, software and services information • Maintain platform knowledge through webinars, case studies, training and other resources • Mentor junior Professional Services team members • Communicate with and train Services Sales, Architects, Advisors, Practice Directors and other cross-functional organizations • Maintain accurate records of proposals, drafts, approvals and supporting documents

🎯 Requisitos

• Ability to comprehend, communicate, and cohesively orchestrate complex business, technical and legal requirements, information and materials • Ability to build and maintain partnership with Sales and Delivery teams • Creative and keen eye for graphical and document design details • Superior writing, copy-editing, spelling, grammar, punctuation and style skills • First-class professional and interpersonal communication skills • Excellent organization and time management skills • Ability to thrive and adapt creatively and successfully to constant change in a fast-paced and team-oriented sales environment • Proven critical thinking and effective decision-making abilities • Understanding of sales lifecycle/stages and outcomes • Capable of working independently and in collaboration with remote resources to meet deadlines • Expert knowledge of office productivity, word-processing and various computer-based or online website proposal software • Proficiency in Microsoft Word, Excel and PowerPoint • 3-5 years of experience producing SOWs and proposals for high-value contracts • Consulting experience is a plus, not mandatory • Experience working with software vendors is a plus, not mandatory • Technical or university degree in business, communications, English, marketing, publishing, computer science or equivalent experience preferred

🏖️ Benefícios

• Equity (when applicable) • Variable/incentive compensation • Health plans, including flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or Remote work persona

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