Customer Support Representative III

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🕒 Julho 27

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Sinch

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

💰 $48.845.918 Post-IPO Debt - Sinch em 2024-09

Consulting • Logistics • Marketing

A SH é uma fornecedora brasileira de formas, andaimes, escoramentos e equipamentos de acesso para projetos de construção, oferecendo venda, aluguel, engenharia/projetos, suporte técnico, logística e e-commerce em todo o Brasil e Paraguai. A empresa fornece painéis de formas de alumínio e aço, escoramentos metálicos, andaimes, acessórios e peças de reposição, além de oferecer ferramentas digitais de suporte à decisão, catálogos e assistência prática para obras residenciais, industriais e de infraestrutura.

Descrição

• You’re a superhero, but with a computer instead of a cape. Respond to inquiries and issues via online chat to help SimpleTexting customers. • You’ll clarify the customer’s needs, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada. • You’ll be a compliance expert - making sure our customers are responsible texters. • Participate in writing excellent help documentation—both for internal use and for our customers • Escalate bugs to our customer technical support team • Work on specialized projects, as you become more comfortable in the role • Become a SimpleTexting power user—before you can support others, you must know the product yourself.

🎯 Requisitos

• English is your primary language. Secondary languages are a plus. • At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent). • You can translate technical ideas for non-technical audiences • Demonstrable critical thinking, communication, and creative problem-solving skills • Ability to learn new software platforms quickly • Self-starter, positive attitude, ability to continuously develop and adapt to a growing team • Highly organized. You can manage and prioritize several different projects. • Familiarity chat and CRM platforms • Bachelor’s degree, preferably in a related field of study • 2+ years in customer support role

🏖️ Benefícios

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development