Customer Success Manager

🕒 Agosto 7

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SlideHub

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

SlideHub é uma plataforma de gerenciamento de ativos de apresentação e biblioteca de slides SaaS que se integra diretamente ao Microsoft Office (PowerPoint, Word, Excel, Outlook) para ajudar empresas a criar, atualizar e gerenciar conteúdo de apresentação alinhado à marca. Oferece busca e geração de slides com tecnologia AI, versionamento e permissões centralizadas, atualizações com um clique em vários decks, análises de uso e recursos de segurança e conformidade de nível corporativo (SOC 2, armazenamento de dados da UE). Destinada a equipes de vendas, marketing, consultoria e TI em organizações, a SlideHub agiliza fluxos de trabalho de propostas e apresentações para melhorar a produtividade e manter a governança da marca.

Descrição

• Onboard new customers and work with sales to close pilots as a subject matter expert • Manage and develop a portfolio of customers • Provide first-line support and relay customer feedback to the product team • Lead onboarding sessions and customize the Asset Platform to meet client needs • Conduct end-user sessions demonstrating how to use the tool • Ensure clients are fully ramped and engaged with the right stakeholders • Help clients sell the Asset Platform internally • Host quarterly account status calls to help prevent churn • Provide client input and feature requests to the product team • Handle all client efforts inbound via phone, email, or video conference • Report directly to one of the co-founders in Copenhagen, Denmark

🎯 Requisitos

• Problem-solving mindset • Enjoys talking to clients and proactively listens to understand client pains and perspectives • Fluent in business English • Proactive • Basic business understanding • Self-motivated and able to thrive in a results-driven environment • Previous experience in sales, customer support, and communication is advantageous but not required • Experience in similar SaaS Customer Success roles is a plus • Experience with HubSpot or similar CRM systems is a plus • Good grades in school are a plus

🏖️ Benefícios

• Competitive salary • Opportunity to be part of a growing Customer Success team • Play a key role in the growth of the business in North America • Opportunity to rapidly grow to more senior roles within Customer Success • Be part of an ambitious international company • Monthly opportunity to meet colleagues physically for candidates based in Mexico City or Guadalajara