Patient Intake Specialist, Customer Service

🕒 Setembro 1

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟢 Júnior

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 10%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Sourcefit

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📣 Marketing

📦 Logística

🏥 Saúde

Marketing • Logistics • Healthcare

A Sourcefit é uma empresa líder em terceirização de processos de negócios, com sede nas Filipinas e escritórios na República Dominicana, Armênia, Madagascar e África do Sul. Fundada em 2009, a Sourcefit é especializada em fornecer soluções personalizadas de terceirização offshore e nearshore em diversos setores, incluindo TI, finanças, saúde, varejo e mais. Focam em oferecer serviços de BPO eficientes e econômicos, como televendas, suporte ao cliente, moderação de conteúdo, suporte de TI, desenvolvimento web, entre outros. A Sourcefit está comprometida em criar valor a longo prazo para as organizações por meio de soluções de terceirização offshore personalizadas, eficientes e integradas.

Descrição

• Serve as the primary point of contact for new patient inquiries and intake follow-up through phone and email • Conduct structured intake and collect patient demographics, contact and shipping details, clinical qualifiers, ordering provider information, insurance information, and other required data • Explain intake processes, timelines, documentation requirements, and next steps • Identify intake barriers, including missing documents, incomplete information, or unclear provider details, and take appropriate follow-up action • Maintain clear case notes and accurate status updates for internal visibility • Collect and accurately record U.S. payer, policy, subscriber, and coverage details • Support eligibility and benefits verification, coverage review, and prior authorization workflows • Coordinate with insurance verification, prior authorization, billing, and operations teams to move cases toward order readiness • Respond to missing-information requests and escalate complex or time-sensitive insurance issues • Support recurring monthly medical supply orders and related service needs • Assist with order status, shipping and delivery concerns, insurance questions, documentation requests, and patient payments • Communicate respectfully and patiently with elderly patients, caregivers, adult children, and other family members • Complete timely follow-up to support intake-to-fulfillment and reduce patient drop-off • Use approved scripts while maintaining natural, friendly, conversational communication • Ensure intake records and supporting documents are complete, accurate, organized, and stored correctly • Document patient interactions, outcomes, follow-up commitments, and case updates • Monitor assigned queues and drive case progression while meeting service, quality, and cycle-time expectations • Follow privacy, information security, patient data, and professional conduct policies • Participate in training, quality calibration, coaching, and continuous improvement activities • Identify recurring patient or process issues and provide constructive feedback to leadership

🎯 Requisitos

• At least 1 year of experience in patient facing healthcare customer service, patient intake, medical office administration, durable medical equipment (DME), or a similar U.S. healthcare support role • Working knowledge of U.S. health insurance terminology, eligibility and benefits, coverage, and prior authorization concepts • Experience with Medicare and Medicare Advantage is strongly preferred • Comfort handling frequent phone conversations with patients, caregivers, and family members • Strong verbal and written English communication skills, with a friendly, patient, empathetic, and conversational style • Ability to explain insurance, documentation, and process requirements in clear and simple language • Excellent attention to detail, organization, follow up, case documentation, and time management skills • Ability to manage multiple active cases in a fast-paced environment while meeting service and quality expectations • Experience supporting recurring medical supplies, order coordination, shipping concerns, or payment collection is preferred • High school diploma or equivalent is required • Professionalism, integrity, discretion, and a strong commitment to delivering an exceptional patient experience

🏖️ Benefícios

• Work from home • Follows US holiday schedule