Bulk Sales Support Specialist

Vaga não está no LinkedIn

🕒 Agosto 4

🌵 Arizona – Remoto

🌵 Arizona – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 25%

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Cable ONE

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1986

📡 Telecomunicações

💰 Post-IPO Debt em 2020-05

Telecommunications

A Cable ONE é um provedor de serviços de internet (ISP) que oferece serviços de banda larga rápidos e confiáveis sob a marca Sparklight. Oferecendo Wifi para toda a casa e internet com tecnologia de fibra com velocidades de até 1 Gbps, eles atendem clientes residenciais e empresariais em todos os Estados Unidos. Seus investimentos em infraestrutura visam reduzir a diferença digital, implantando tecnologias avançadas como modems capazes de velocidades de 10 Gbps. A Cable ONE enfatiza a satisfação do cliente, fornecendo serviço e suporte confiáveis, tornando seu serviço ideal para necessidades de trabalho, jogos e streaming.

Descrição

• Serve as a primary support contact for bulk MDU customer service needs, including resident inquiries, property account questions, service requests, billing concerns, and account updates • Support bulk MDU account setup, account qualification, order entry, provisioning requests, service changes, and move-in or move-out activity using approved customer management systems • Coordinate with Sales, Account Management, Field Operations, Billing, Customer Care, and other internal teams to resolve resident and property-level service issues • Educate residents and property contacts about bulk service offerings, equipment, installation expectations, service availability, billing structure, and support processes • Research and resolve account discrepancies, billing questions, service interruptions, duplicate accounts, non-pay issues, transfers of service, and other customer care concerns • Schedule, reschedule, and monitor installation and service appointments for residents in bulk MDU communities • Document customer, resident, property, and internal partner interactions accurately in applicable systems • Escalate complex technical, billing, service, or account management issues and follow up until resolution is confirmed • Maintain accurate address lists, property records, unit information, bulk community details, and CRM data • Identify recurring customer service issues, process gaps, or property-specific trends and communicate improvement opportunities to leadership • Assist with onboarding support for new bulk MDU properties • Maintain current knowledge of company products, bulk MDU processes, customer support procedures, billing practices, and system updates • Support special projects, reporting requests, administrative tasks, and other duties as assigned

🎯 Requisitos

• 3–4 years’ prior experience • High school diploma or equivalent • Experience supporting bulk multi-dwelling unit customer service needs • Ability to use approved customer management systems and CRM data • Ability to handle account qualification, order entry, provisioning requests, service changes, and move-in or move-out activity • Ability to research billing and account discrepancies and resolve customer care concerns • Ability to coordinate with Sales, Account Management, Field Operations, Billing, Customer Care, and other internal teams • Ability to document interactions, status updates, escalations, and resolution details accurately • Ability to schedule, reschedule, and monitor installation and service appointments • Ability to maintain accurate address lists, property records, unit information, and bulk community details • Background screening, drug screening, and reference check required before hire

🏖️ Benefícios

• Medical, dental, and vision plans starting on day one • Life insurance • 401(k) with 100% match up to 5% from day one • Generous paid time off • Tuition reimbursement up to $5,250 in the first year • Career advancement opportunities • Recognition programs • Complimentary Cable One services if you live in a serviceable area • Exclusive discounts • Community impact opportunities