Bulk Sales Support Specialist

Vaga não está no LinkedIn

🕒 Julho 14

🌵 Arizona, Idaho – Remoto

🌵 Arizona – Remote 🥔 Idaho – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 38%

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Cable ONE

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1986

📡 Telecomunicações

💰 Post-IPO Debt em 2020-05

Telecommunications

A Cable ONE é um provedor de serviços de internet (ISP) que oferece serviços de banda larga rápidos e confiáveis sob a marca Sparklight. Oferecendo Wifi para toda a casa e internet com tecnologia de fibra com velocidades de até 1 Gbps, eles atendem clientes residenciais e empresariais em todos os Estados Unidos. Seus investimentos em infraestrutura visam reduzir a diferença digital, implantando tecnologias avançadas como modems capazes de velocidades de 10 Gbps. A Cable ONE enfatiza a satisfação do cliente, fornecendo serviço e suporte confiáveis, tornando seu serviço ideal para necessidades de trabalho, jogos e streaming.

Descrição

• Serve as a primary support contact for bulk MDU customer service needs, including resident inquiries, property account questions, service requests, billing concerns, and account updates. • Support bulk MDU account setup, account qualification, order entry, provisioning requests, service changes, and move-in or move-out activity using approved customer management systems. • Coordinate with Sales, Account Management, Field Operations, Billing, Customer Care, and other internal teams to resolve resident and property-level service issues. • Assist residents and property contacts with education related to bulk service offerings, equipment, installation expectations, service availability, billing structure, and support processes. • Research and resolve account discrepancies, billing questions, service interruptions, duplicate accounts, non-pay issues, transfers of service, and other customer care concerns. • Schedule, reschedule, and monitor installation and service appointments for residents in bulk MDU communities, ensuring timely communication with customers and internal partners. • Document all customer, resident, property, and internal partner interactions accurately in applicable systems, including notes, status updates, escalations, and resolution details. • Escalate complex technical, billing, service, or account management issues to the appropriate teams and follow up until resolution is confirmed. • Maintain accurate address lists, property records, unit information, bulk community details, and CRM data for assigned MDU properties. • Identify recurring customer service issues, process gaps, or property-specific trends and communicate improvement opportunities to leadership. • Assist with onboarding support for new bulk MDU properties, including coordination of resident communications, account readiness, service availability, and launch-related support needs. • Maintain current knowledge of company products, bulk MDU processes, customer support procedures, billing practices, and system updates. • Support special projects, reporting requests, administrative tasks, and other duties as assigned to improve the customer and property partner experience.

🎯 Requisitos

• 3-4 years’ prior experience • High school or equivalent

🏖️ Benefícios

• Day-One Coverage: Hit the ground running with medical, dental, and vision plans that start the same day you do—because your health shouldn’t wait while you’re out building client relationships. • Life Insurance: Peace of mind for you and your loved ones, so you can focus on helping businesses grow, knowing your family is protected. • 401(k) with 100% Match: We invest in your future just like you invest in your clients—matching up to 5% from day one, because long-term success matters. • Generous Paid Time Off: Whether you’re recharging after a big pitch or celebrating a win, you’ll have the time you need to reset and come back ready to close your next deal. • Tuition Reimbursement: Up to $5,250 in your first year to sharpen your sales skills, explore digital marketing trends, or level up your business acumen—because learning fuels leadership. • Career Advancement: Clear paths to grow your role and impact. Whether you’re aiming for senior sales leadership or expanding your territory, we support your climb. • Recognition Programs: Your wins won’t go unnoticed. From shoutouts to awards, we celebrate the deals you close and the relationships you build. • Free Services: Complimentary Cable One services if you live in a serviceable area. • Exclusive Discounts: Enjoy complimentary Cable One services if you live in a serviceable area—because perks should follow performance. • Community Impact: We give back to the communities where we live and work—something you can be proud to be part of.