Vice President, Client Success

🕒 Julho 15

🎰 Nevada, New York, +3 estados a mais – Remoto

🎰 Nevada – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote

💵 $190.000 - $230.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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SS&C Technologies

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1986

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

SS&C Technologies é líder global em tecnologia para serviços financeiros e saúde, reconhecida como a maior administradora independente de hedge funds e de private equity do mundo, além de a maior agente de transferência de fundos mútuos. A empresa oferece um portfólio abrangente de soluções, incluindo gestão de ativos, banking, saúde, seguros e wealth management, alavancando software proprietário e ampla expertise para atender às necessidades operacionais de clientes em diversos setores.

Descrição

• Develop and execute the overall Client Success strategy across SS&C Health's client portfolio. • Build trusted executive relationships with C-suite leaders at strategic client organizations. • Serve as executive sponsor for key accounts, leading governance, executive business reviews, and strategic planning sessions. • Ensure clients achieve measurable business outcomes and maximize the value of their SS&C Health investment. • Establish a disciplined Client Health framework utilizing operational, financial, relationship, and adoption metrics. • Drive client retention while identifying expansion and cross-sell opportunities in partnership with Sales. • Lead renewal strategy and commercial planning across strategic accounts. • Proactively identify risks and implement recovery plans before issues impact client satisfaction. • Lead, coach, and develop a high-performing Client Success organization. • Foster a culture of accountability, proactive communication, continuous improvement, and client advocacy. • Drive consistency in governance, account planning, success metrics, and executive communications. • Partner closely with Product, Operations, Professional Services, Sales, and Support to deliver a seamless client experience. • Develop executive-level account strategies aligned with client priorities and SS&C Health growth objectives. • Lead complex client negotiations and strategic commercial discussions. • Influence organizational priorities by bringing forward market insights, client feedback, and emerging opportunities. • Champion process improvements that improve client outcomes and operational efficiency.

🎯 Requisitos

• Bachelor's degree required; Master's degree preferred • 12+ years of progressive leadership experience in Client Success, Account Management, Professional Services, Healthcare Operations, or related fields • Experience leading enterprise healthcare technology or healthcare services client relationships • Demonstrated success managing executive relationships with health plans, PBMs, providers, or healthcare organizations • Proven ability to lead large, cross-functional organizations through complex initiatives • Strong commercial acumen with experience supporting renewals, growth, and contract negotiations • Exceptional executive communication, presentation, and influencing skills.

🏖️ Benefícios

• medical, dental, and vision coverage • 401(k) plan with company match • paid time off, holidays, and parental leave • professional development reimbursement opportunity