Junior Customer Success Manager

🔥 20 horas atrás

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Sumsub

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

💼 Consultoria

⚖️ Jurídico

📦 Logística

💰 $30.000.000 Series B - Sumsub em 2022-12

Consulting • Legal • Logistics

A Sumsub é uma empresa de tecnologia voltada para conformidade que oferece soluções SaaS para monitoramento de transações, conformidade de produtos e suporte operacional e pré-vendas relacionado para empresas. A empresa opera uma plataforma online com funções distribuídas entre operações, jurídico/conformidade e suporte técnico, e tem como alvo outros negócios com seus serviços e ferramentas.

Descrição

• Manage clients across technical, business, and product areas to help them achieve their goals • Manage and grow relationships with key client stakeholders • Identify opportunities and potential challenges • Provide clients with training and webinars • Introduce clients to new features and handle new feature releases • Provide client feedback internally • Represent clients while collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams

🎯 Requisitos

• Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in crypto, fintech, or payments • Basic understanding of KYC is a plus • Proficiency in Google Sheets or MS Excel • Strong analytical skills • Proactive approach

🏖️ Benefícios

• Remote-first, trust-based culture • No mandatory office days and no attendance trackers • Optional offices or coworking spaces in some locations • Flexible working hours with no fixed 9-to-5 schedule • Performance-based bonus of up to 20% of base salary • Uncapped upsell and cross-sell bonuses • 401(k) Retirement Plan with a 4% company match and immediate vesting • 20 days of vacation • 10 flexible day-offs for local holidays or personal needs • 7 sick days • Winter break from December 24–26 and December 31–January 3 • Extra day off for your birthday • Comprehensive medical, dental, and vision coverage from day one • Personal development plans and learning opportunities • Role-specific events covered • Fully covered team offsite trips a few times a year • Tools and hardware needed to do the work • Equal opportunity and diverse, inclusive workplace