Lead Client Manager

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🕒 Julho 24

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟠 Sênior

🤝 Parceiro de Cliente

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Symplicity

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1996

📚 Educação

🎯 Recrutamento

☁️ SaaS

Education • Recruitment • SaaS

Symplicity é líder global em engajamento estudantil e soluções para o ensino superior. A empresa faz parceria com universidades no mundo todo para impulsionar o sucesso dos estudantes, a preparação para a carreira, a empregabilidade, os serviços de acessibilidade e o bem-estar estudantil. A Symplicity oferece plataformas que elevam o engajamento dos estudantes, otimizam fluxos de trabalho e ajudam as universidades a gerenciar casos de conduta e processos disciplinares de forma eficaz. Suas soluções incluem CareerHub, Symplicity Advocate e UniHub, que apoiam os estudantes ao fornecer ferramentas e conexões para se preparar para o mercado de trabalho. Elas permitem que as instituições conectem os estudantes aos recursos certos, garantindo o desenvolvimento de competências em alta demanda e o acesso a oportunidades para impulsionar o início da carreira.

Descrição

• Provide supervisory support and leadership to the Client Managers assigned to the Lead’s product set: • Report directly to the Senior Director of Client Success on current state of Client Managers under the Lead’s supervision. • Provide day-to-day guidance, support, coaching and oversight to the team including 1 on 1 meetings, team meetings, and annual performance review (ARP) oversight/execution. • Support employee selection/hiring, disciplinary, and exit processes as needed. • Coordinate team delivery of client resources and mass communication, including but not limited to bi-weekly emails, product release information, weekly/monthly webinars, office hours, etc. • Lead efforts to identify and turn around at-risk clients. • Maintain feedback loops to other Symplicity teams (sales, support, product, marketing, etc.), sharing client feedback and representing the client perspective • Maintain feedback loops to leadership on current state of the business specific to client health, renewal risk, and expansion opportunities. • Ensure utilization of customer success tools. • Other duties as assigned. • Act as Client Manager to a small portfolio of clients: • Work with the billing team to assist in any issues, invoices, and new sales quotes. • Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Implementation Specialists. • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. • Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity systems. • Advance a trusted advisor relationship while driving towards successful delivery and implementation of new services. • Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities. • Continuous learning and expertise on industry and client best-practices and trends. Develop client case studies, success stories, and references for assigned clients.

🎯 Requisitos

• Bachelor’s degree • Experience selling into or supporting the Higher Education Market • Strong interest in the Higher Education space • Detail oriented; problem solving skills • Effective communication skills (verbal and written) • Outgoing, high energy, friendly personality • Personal initiative, self-motivated • Team player, cooperative, flexible • Ethical business standards