Customer Success Manager

🕒 Outubro 15

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Tactacam

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2013

🏭 Manufatura

🔧 Hardware

🔐 Segurança

Manufacturing • Hardware • Security

A Tactacam é uma fabricante e varejista de comércio eletrônico de câmeras avançadas para caça, monitoramento de trilhas e segurança e acessórios relacionados. A empresa oferece hardware de câmeras com recursos de comunicação sem fio e habilitados para celular (câmeras de trilha, câmeras de segurança), aplicativos móveis e web complementares com planos de dados para transmissão ao vivo e monitoramento remoto, além de acessórios e vestuário para caçadores, gestores de terras e clientes de segurança.

Descrição

• Act as the primary technical point of contact for B2B and enterprise accounts • Guide clients through post-sale setup, unit activation, cellular setup, app configuration, and platform orientation • Manage enterprise trial logistics, including unit provisioning, technical setup, unit shipping, and platform walkthroughs • Conduct regular customer check-ins to track unit activity, assess progress, and discuss future monitoring needs • Track account health metrics, hardware usage trends, subscription renewals, and reorder cycles • Report account outcomes to leadership • Identify expansion opportunities and connect customers with Regional Sales Directors or Account Executives • Gather customer feedback and communicate product improvement suggestions to internal teams • Collaborate with sales, support, and product development teams • Lead training sessions, workshops, and product demonstrations • Develop customer success playbooks, setup guides, and onboarding resources • Handle customer escalations and ensure technical or service issues are resolved • Oversee customer lifecycle management and identify process optimization opportunities

🎯 Requisitos

• Bachelor’s degree in Business, Marketing, or a related field • 3+ years of experience as a Customer Success Manager, Account Manager, or Technical Support Lead in B2B hardware, IoT, commercial security, surveillance, construction site technology, or B2B SaaS environments • Proven track record of managing customer onboarding, retention programs, enterprise level accounts, and pilot trial programs • Ability to analyze usage data, unit activity metrics, and account trends • Excellent communication, negotiation, and interpersonal skills • Ability to resolve complex customer escalations and build long-term relationships with site managers and executives • Exceptional organizational and time management skills • Ability to manage multiple accounts simultaneously in a fast-paced, target-driven environment • Practical problem-solving skills with a proactive, solution-oriented mindset • Proficiency with CRM platforms such as HubSpot or Salesforce • Proficiency with customer success tools such as Gainsight or ChurnZero • Applications are not accepted from candidates based in Alaska, Connecticut, Delaware, Massachusetts, New Mexico, or South Dakota

🏖️ Benefícios

• Competitive salary • Performance bonuses • Professional development opportunities • Medical, dental, and vision coverage • Life insurance • Disability protection • Competitive time off • Pregnancy leave • Parental leave • Military leave • "Hunting Holidays" for outdoor activities • Company-managed 401(k) plan • Remote-first flexibility • Employee discounts • Complimentary camera gear • Company-sponsored outdoor trips • Community projects • Monthly "TactaValor Awards" recognizing top performance

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