Client Success Coordinator

🔥 2 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $55.000 - $60.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

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TechnologyAdvice

SiteLinkedInTodas as Vagas

201 - 500 funcionários

📣 Marketing

🛍️ Comércio Eletrônico

📱 Mídia

Marketing • eCommerce • Media

A TechnologyAdvice é uma empresa de mídia e tecnologia que fornece insights e recomendações sobre produtos e serviços de tecnologia Business-to-Business (B2B). A empresa é especializada em ajudar organizações a tomarem decisões de compra informadas, oferecendo análise e comparações de várias soluções de software, incluindo software de RH, CRM, ferramentas de gerenciamento de projetos e sistemas de inteligência empresarial. Através de análises orientadas por dados e pesquisas extensivas, a TechnologyAdvice visa simplificar o processo de compra de tecnologia e fornecer recursos valiosos para empresas que buscam implementar novas soluções digitais.

Descrição

• Own a portfolio of client accounts and serve as the primary day-to-day relationship contact • Understand client objectives, target audiences, campaign requirements, KPIs, and marketing priorities • Lead client communications, status meetings, and campaign reviews • Set expectations for deliverables, timelines, responsibilities, and next steps • Prepare agendas, document decisions, and ensure commitments are completed • Build relationships with additional stakeholders within client accounts • Resolve client concerns by coordinating required resources • Own retention and growth against account revenue and expansion goals • Maintain account plans covering programs, renewals, priorities, and growth opportunities • Identify opportunities for additional campaigns, services, audiences, business units, and geographies • Recommend next steps using campaign performance and client conversations • Introduce Avani Media services including lead generation, content syndication, paid media, ABM, intent intelligence, audience activation, and nurture • Develop and present proposals with leadership and subject matter experts • Follow opportunities through discussion, proposal, approval, and campaign launch • Maintain records of revenue, expansion opportunities, renewal timing, and next steps • Collect and organize campaign materials and delivery instructions • Confirm campaign requirements before handoff to Operations and delivery teams • Track launch dates, deliverables, milestones, and outstanding items • Coordinate internal teams and service partners to keep campaigns moving • Identify delivery risks and resolve them with appropriate teams • Keep clients informed about progress and program changes • Confirm final deliverables and guide clients into reviews, renewals, or follow-on programs • Prepare campaign reports and track performance against goals • Lead results discussions, explain progress, and establish next steps • Identify performance trends and develop recommendations with internal experts • Monitor account health through feedback, engagement, results, and renewal readiness • Maintain contacts, campaign details, notes, opportunities, and next steps in Salesforce • Keep leadership informed of account risks and growth potential • Collaborate with Client Success, Marketing Architecture, Operations, Campaign Delivery, Sales, and service partners • Communicate client objectives, requirements, feedback, deadlines, and opportunities • Share client insights to improve services, processes, and client experience

🎯 Requisitos

• 2+ years of experience in client success, account management, marketing services, campaign coordination, or a related client-facing role • Experience independently managing client relationships, with examples of contributing to retention or account growth • Comfort taking ownership of a portfolio and working toward defined retention and growth goals • Highly organized, with strong attention to detail and ability to manage multiple clients and deadlines • Clear, professional communicator able to lead client conversations and present recommendations • Commercially minded, with curiosity to uncover client needs and connect them to relevant services • Comfortable discussing budgets, renewal plans, and additional campaign opportunities • Able to interpret campaign data and explain its meaning to clients • Proactive problem-solving and follow-up skills • Collaborative and comfortable seeking expertise when additional support is needed • Interest in B2B marketing, demand generation, and evolving buyer behavior • Comfortable working in a small, fast-moving team where priorities can shift • Familiarity with lead generation, content syndication, paid media, ABM, or other B2B marketing programs • Experience using Salesforce or another CRM • Proficiency with Excel, Google Sheets, presentation tools, or project management systems • Experience coordinating work with external vendors or service partners • Must be currently authorized to work in the United States at hire in an employer-approved US state and maintain authorization throughout employment • Employer work visa sponsorship and support are not provided • Pre-employment screening required

🏖️ Benefícios

• Mentorship programs • Leadership academies • Opportunities to shape company culture and DEI initiatives • Flex Fridays: adjust your 40-hour week to enjoy a full or half day off on Fridays • Remote-first culture • Flexible PTO • Medical, dental, and vision plans for you and your family • Life, AD&D, Short-Term, and Long-Term Disability coverage • 401K with company match • Paid parental leave • Headspace access • Monthly fitness reimbursements • Pet insurance • Speaker Series Bonus • Reimbursement for up to 12 books per year • Annual Bucket List Benefit contributions after 3 years • Catered lunches for the in-office team

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