Account Manager, Payer Solutions

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🔥 16 horas atrás

🐊 Florida, Missouri, +3 estados a mais – Remoto

🐊 Florida – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

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The Cigna Group

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1982

🏥 Saúde

⚕️ Seguro de Saúde

💊 Farmacêutico

Healthcare • Healthcare Insurance • Pharmaceuticals

O Grupo Cigna é uma empresa global de saúde comprometida em melhorar a saúde e vitalidade de seus clientes, consumidores e pacientes. Com suas duas divisões, Cigna Healthcare e Evernorth Health Services, a empresa foca em melhorar a qualidade de vida através de serviços de saúde e gestão de benefícios farmacêuticos. O Grupo Cigna é dedicado a práticas éticas em saúde e inteligência artificial, e se esforça para criar mudanças positivas no sistema de saúde. Também enfatiza suas responsabilidades Ambientais, Sociais e de Governança (ESG), visando impactar a equidade em saúde e promover a inovação na prestação de serviços de saúde.

Descrição

• Manage day-to-day client relationships and overall satisfaction and retention for an assigned book of business • Provide preventative consultation, analysis, and issue resolution related to core services • Manage and execute client benefit requests, including benefit changes, product upsells, new groups, terminations, and escalated issues • Manage new group and specific product implementations • Establish and lead internal meetings to ensure collaboration, attention to detail, timelines, and quality standards • Lead client-centric team meetings reviewing operational performance against client expectations and needs • Review performance metrics to promote client satisfaction, profitability, and retention • Collaborate with Account Directors on client activity, expectations, and service needs • Work cross-functionally with operational teams to deliver core client services

🎯 Requisitos

• Bachelor’s degree in related field or equivalent experience • Ability to work in a fast-paced entrepreneurial environment and adapt to changing priorities and requirements • Strong organization skills and attention to detail • Ability to work independently and manage, prioritize, and work on numerous tasks simultaneously • Skilled communicator, both written and verbal • Strong team player able to thrive in a matrix environment • Experience collaborating with multiple matrix partners • Self-motivated and driven • Client-facing skills • Solid computer skills, including ability to build PowerPoint presentations and learn new programs as needed • If working at home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefícios

• Remote work arrangement • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload required for home working • Tobacco-free policy