Senior Advisor – Business Analytics, Customer Engagement

🕒 Julho 16

🦌 Connecticut – Remoto

🦌 Connecticut – Remote

💵 $112.800 - $188.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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The Cigna Group

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1982

🏥 Saúde

⚕️ Seguro de Saúde

💊 Farmacêutico

Healthcare • Healthcare Insurance • Pharmaceuticals

O Grupo Cigna é uma empresa global de saúde comprometida em melhorar a saúde e vitalidade de seus clientes, consumidores e pacientes. Com suas duas divisões, Cigna Healthcare e Evernorth Health Services, a empresa foca em melhorar a qualidade de vida através de serviços de saúde e gestão de benefícios farmacêuticos. O Grupo Cigna é dedicado a práticas éticas em saúde e inteligência artificial, e se esforça para criar mudanças positivas no sistema de saúde. Também enfatiza suas responsabilidades Ambientais, Sociais e de Governança (ESG), visando impactar a equidade em saúde e promover a inovação na prestação de serviços de saúde.

Descrição

• Enable Outcomes-Oriented Customer Engagement Function • Partner with Customer Engagement teams to align analytics and test/learn agendas with strategic priorities for business and enterprise • Translate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentation • Proactively identify opportunities to improve data-driven feedback loop for customer engagement function • Support prioritization of customer engagement capabilities by grounding decisions in data, performance insights, and expected business impact • Evaluate and Optimize Customer Engagement Strategy Performance • Assess the performance and impact of engagement strategies, identifying and enabling opportunities for scaling high-value initiatives • Perform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeys • Partner with product and engagement stakeholders to continuously refine experiences based on insights and testing outcomes • Lead Segmentation, Behavioral, and Journey Analytics • Create, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity across the enterprise • Develop and advance analytic solutions and approaches from one-time analyses to repeatable, scalable frameworks and data products • Identify key drivers of customer satisfaction, engagement, and value perception across digital experiences • Influence Decision-Making Through Insight and Storytelling • Translate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across enterprise • Provide strategic input into prioritization, roadmap decisions, and investment tradeoffs • Anticipate business questions and proactively develop insights to inform decision-making • Enterprise Collaboration • Work across enterprise to incorporate analytics products and insights into enterprise strategic priorities and business growth plans • Serve as a key connector between analytics, customer engagement, and business stakeholders to ensure insights are actionable and adopted • Support a coordinated approach to analytics across fragmented teams and capabilities

🎯 Requisitos

• Strong experience in business analytics and/or customer experience analytics • Strong business acumen with the ability to connect analytics to financial and strategic outcomes • Demonstrated ability to create and operationalize analytical frameworks to support outcome-oriented decision-making • Experience working in complex, evolving data environments • Excellent communication skills with the ability to translate complex analytics into business and customer implications • Proficiency in analytics tools and platforms (e.g., SQL, Python/R, Tableau, Databricks)

🏖️ Benefícios

• Comprehensive range of benefits • Health-related benefits including medical, vision, dental • Well-being and behavioral health programs • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence