Customer Support Representative

Vaga não está no LinkedIn

🕒 Junho 18

🌐 Filipinas, Polônia, +2 outros países – Remoto

🇵🇭 Filipinas – Remoto 🇵🇱 Polônia – Remoto 🇬🇧 Reino Unido – Remoto (RU) 🇭🇺 Hungria – Remoto

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

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The Growth Partner

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

📣 Marketing

📦 Logística

🏥 Saúde

Marketing • Logistics • Healthcare

A The Growth Partner é uma empresa dedicada a ajudar empreendedores a construir e expandir negócios impulsionados por IA com sucesso. Eles oferecem um sistema comprovado que simplifica o processo de lançamento e crescimento de empreendimentos de IA, oferecendo colaboração individual e orientação para mais de 1. 200 clientes. Através de suas estratégias, os clientes relataram receitas significativas, com uma média de $18. 105 por mês, à medida que a empresa se concentra em otimizar as operações empresariais com tecnologias de IA para melhorar a eficiência e lucratividade.

Descrição

• Manage live chat and support channels, ensuring fast and accurate responses • Resolve client queries efficiently while maintaining a high standard of communication • Escalate complex issues to the appropriate teams when needed • Maintain professionalism and empathy in all client interactions • Identify and troubleshoot client issues across platform usage, onboarding, and workflows • Handle support tickets and follow through until resolution • Flag recurring issues or bugs to internal teams • Follow and utilize internal documentation and SOPs effectively • Contribute to improving FAQs and knowledge base content • Document new solutions and recurring fixes to support team scalability • Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk) • Support internal teams with insights on client feedback and common pain points • Ensure adherence to SLAs (response time, resolution time, quality standards)

🎯 Requisitos

• 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles • Experience handling live chat or ticket-based support environments • Strong written communication and problem-solving skills • Ability to manage multiple conversations/tasks simultaneously • High attention to detail and accountability • Comfortable working in a fast-paced, remote environment • Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.) • Experience in SaaS, PaaS, AI, or tech environments (Nice to have) • Exposure to CRM tools and customer workflows (Nice to have) • Experience working with global teams across time zones (Nice to have) • Basic understanding of AI tools or automation workflows (Nice to have)

🏖️ Benefícios

• Remote-first environment with global exposure • Competitive compensation • High-growth, high-impact role within a scaling company • Opportunity to grow within Customer Success and Operations