Customer Support Specialist

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HireBoost

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2021

🎯 Recrutamento

🤝 B2B

👥 RH Tech

Recruitment • B2B • HR Tech

HireBoost é uma plataforma de recrutamento que ajuda empresas a fortalecer suas equipes remotas ao contratar talentos de alto nível na América Latina. Ao aproveitar uma rede de profissionais altamente qualificados, a HireBoost permite que as empresas reduzam custos operacionais e melhora a experiência de contratação tanto para candidatos quanto para clientes. A plataforma tem foco em facilitar colaboração e comunicação fluidas, garantindo que as empresas se conectem com profissionais que atendam às suas necessidades técnicas e culturais, além de oferecer uma excelente experiência ao candidato.

Descrição

• Provide timely, helpful responses to customer inquiries via Intercom, maintaining a high-quality support experience and strong CSAT scores. • Troubleshoot product issues and escalate bugs or edge cases to the appropriate internal teams. • Create and maintain self-serve resources, including: Fin, our AI support bot, Help center articles and FAQs, Onboarding guides and product walkthroughs, Release notes and feature documentation • Identify recurring support themes and proactively address documentation gaps before they lead to tickets. • Partner with Product, Engineering, and Customer Success to surface customer feedback and improve workflows. • Track and report on support volume trends, resolution times, and self-serve content performance. • Thoughtfully use AI tools to reduce manual work and improve efficiency in routine support tasks.

🎯 Requisitos

• 2+ years of experience in a customer support or customer success role, ideally at a B2B SaaS company • Strong written communication skills — clear, warm, and efficient across every customer interaction • Experience with Intercom or similar support tools (Zendesk, Front, etc.). • Comfort writing user-facing documentation: help articles, onboarding guides, and FAQs. • A systematic thinker who can spot patterns and build scalable, self-serve solutions. • Strong organization and time management, with the ability to balance reactive support with proactive content work • Bonus if you have: Technical curiosity and comfort navigating API documentation or developer-facing tools. • Background in compensation, commissions workflows, or revenue operations. • Experience creating video walkthroughs or screen recordings (e.g., Loom). • Familiarity with Salesforce, HubSpot, or other CRM solutions.

🏖️ Benefícios

• 100% Remote for Colombia