Senior Customer Success Manager, Legal Software

Vaga não está no LinkedIn

🕒 Julho 11

🗽 New York, Michigan, +2 estados a mais – Remoto

🗽 New York – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $123.200 - $228.800 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Thomson Reuters

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2008

💼 Consultoria

⚖️ Jurídico

🛡️ Seguros

Consulting • Legal • Insurance

A Thomson Reuters é uma empresa global de conteúdo e tecnologia que oferece a profissionais soluções confiáveis e precisas nos setores jurídico, fiscal e de contabilidade, comércio internacional e gestão de riscos. A companhia disponibiliza um portfólio que inclui ferramentas de pesquisa jurídica, software de preparação fiscal, soluções de compliance e regulatórias, além de serviços de mídia, como a Reuters, para notícias globais. Com investimentos significativos em IA generativa, a Thomson Reuters segue inovando para ajudar profissionais a otimizar seus fluxos de trabalho e aprimorar a tomada de decisão. Suas plataformas atendem a diversos segmentos — como escritórios de advocacia, corporações, profissionais da área tributária e organizações de mídia —, fornecendo ferramentas essenciais que combinam tecnologia poderosa com conteúdo especializado aprofundado.

Descrição

• Support customers across the Corporate Legal Software suite of products • Engage with executives at our largest customers • Deliver measurable customer outcomes through structured Customer Success Plans (CSPs) • Conduct executive business reviews (EBRs) and proactive customer check-ins • Focus on adoption, value realization, and expansion in partnership with Sales and Professional Services • Monitor customer health, usage data, and growth opportunities • Build and present business plans • Establish and maintain long-term customer relationships • Effectively partner with internal and external partners • Leverage technology tools for managing client information, pipeline, and financial forecasts

🎯 Requisitos

• 5+ years of experience working or managing Customer Success portfolios (SaaS preferred) • Experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus • JD or legal experience preferred • Demonstrated passion through delivering outcomes on a high-performing team • Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts • Hands-on experience with Gong, Salesforce (or similar CS/CRM platforms) • Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred • Strong understanding of legal department operations • Excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins • Strong business acumen and problem-solving skills

🏖️ Benefícios

• Flex My Way - supportive workplace policies • Flexible work arrangements • Comprehensive benefit plans including health, dental, vision, and life insurance • Flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Paid volunteer days off annually • Opportunities for pro-bono consulting projects and ESG initiatives • Optional hospital, accident and sickness insurance paid 100% by the employee • Optional life and AD&D insurance paid 100% by the employee • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Access to Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by employee • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Access to Employee Stock Purchase Plan