Customer Service Representative

🕒 5 dias atrás

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TP

SiteLinkedInTodas as Vagas

10.000+ funcionários

🤝 B2B

💼 Consultoria

💰 $514.900.000 Post IPO debt em 2025-02

B2B • Consulting

Somos o Grupo TP. Você nos chamou de Teleperformance por quase 47 anos. Mas na era da IA, o mundo mudou, e nós também tivemos que mudar para continuar liderando o mercado de serviços de negócios digitais. Estamos mais afiados, mais modernos e ainda mais empáticos. Somos TP. Simples assim. Inteligentes como sempre, e preparados para o futuro nesta jornada que temos pela frente.

Descrição

• Provide multichannel customer support for Microsoft Windows and Office products. • Assist customers with technical questions, product guidance, and general inquiries. • Identify customer needs and recommend Microsoft products or services when appropriate (sales component). • Deliver professional, accurate, and customer-focused support. • Research and resolve customer issues using Microsoft and Teleperformance tools. • Maintain accurate documentation of all customer interactions while ensuring an outstanding customer experience.

🎯 Requisitos

• Has a B2 English level (CEFR). • Has excellent communication and customer service skills. • Has affinity for technology and a commercial mindset. • Preferably has previous experience or studies related to Information Technology, Systems Engineering, Programming, Software Development, or related fields. • Has previous knowledge or experience supporting Windows and Microsoft Office products.

🏖️ Benefícios

• Performance bonus of up to 15% of the monthly salary based on metrics compliance. • Opportunity to work with one of the world's leading technology companies. • Professional growth and career development within Teleperformance. • Dynamic, innovative, and multicultural work environment.