Associate Claim Representative – Outside Property

🕒 Outubro 21

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $52.600 - $86.800 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

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Travelers

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1853

💼 Consultoria

📦 Logística

🛡️ Seguros

Consulting • Logistics • Insurance

A Travelers é uma empresa de seguros líder de mercado que se concentra em oferecer cobertura segura e abrangente tanto para indivíduos quanto para empresas. Suas ofertas abrangem uma ampla gama de áreas, incluindo controle de especialidades e riscos, tecnologia e análises, subscrição e vendas. Com forte ênfase no envolvimento comunitário, diversidade e sustentabilidade, a Travelers busca proporcionar um excelente atendimento ao cliente enquanto promove uma cultura de aprendizado contínuo e crescimento profissional. A empresa está comprometida com a inovação e ajuda a se preparar para o futuro planejando para o desconhecido, criando um ambiente intelectualmente estimulante. A Travelers opera internacionalmente, com presença nos EUA, Canadá e Europa, e oferece oportunidades de carreira que vão de profissionais experientes a talentos emergentes.

Descrição

• Participate in structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures • Review, investigate, and document first-party property claims under direct supervision • Gather information from policyholders, claimants, witnesses, and third-party providers • Investigate and evaluate relevant facts and documents, including leases, contracts, and bylaws • Determine and apply coverage for building damages according to policy terms • Establish accurate scopes of damage for building and contents losses • Prepare written and computer-assisted estimates • Communicate professionally and promptly with customers, claimants, and internal stakeholders • Maintain accurate claim activity records in claim management systems • Adapt to AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts • Progress toward independent claims handling and full claims handling responsibility after the typical 9-12 month program • Inspect residential and commercial properties, including roofs, attics, crawl spaces, and other confined areas • Travel extensively, including overnight stays, to support customers across multiple locations • Perform other duties as assigned

🎯 Requisitos

• High School Diploma or GED and one year of customer service experience • Bachelor’s Degree • Previous internship or work experience in customer service or insurance • Must reside in the assigned Allegheny County/Pittsburgh, PA territory • Valid driver's license • Willingness to obtain an active adjuster license where required by state law • Proficient in Microsoft Office (Word, Excel, Outlook) • Willingness to learn claims management and estimating software • Strong verbal and written communication skills • Ability to exercise sound judgement and make effective decisions within established authority • Exceptional customer service skills • Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively • Basic conflict resolution skills • Ability to assess and inspect dwellings and structures, including roofs, attics, and crawl spaces • Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds • Ability to acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the job

🏖️ Benefícios

• Health insurance from the first day of employment for employees and eligible family members • Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum • Paying it Forward Savings Program for employees with student loan debt • Pension Plan 100% funded by Travelers • Minimum of 20 days Paid Time Off annually • Nine paid company Holidays • Wellness program with tools, discounts, resources, and caregiving support • Free professional counseling services, health coaching, and mental health resources • Matching Gift and Volunteer Rewards program • Company vehicle issued for this position

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