Client Success Manager

🕒 Julho 29

🏛️ District of Columbia, Florida, +2 estados a mais – Remoto

🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Trivium Group

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

📣 Marketing

💼 Consultoria

🛍️ Comércio Eletrônico

Marketing • Consulting • eCommerce

O Trivium Group é uma agência de marketing de serviço completo focada na Amazon, que auxilia marcas de consumo a escalarem de forma lucrativa na Amazon e marketplaces relacionados. Eles se especializam em gestão de contas Amazon, publicidade PPC, gerenciamento de campanhas DSP, otimização criativa (conteúdo A+, imagens, texto) e suporte para TikTok Shop, com uma abordagem voltada para o lucro e profunda experiência em CPG, saúde & bem-estar e suplementos. A Trivium combina análises baseadas em dados, estratégias personalizadas e supervisão direta de estrategistas para melhorar as conversões, reduzir os custos de anúncios e impulsionar o crescimento a longo prazo para marcas que vendem em marketplaces de e-commerce.

Descrição

• You are the main point of contact from the moment a client signs. • You onboard them, run their weekly or monthly check-ins depending on service type, manage expectations clearly, and make sure they always know where things stand. • Response time during working hours is within one hour — no exceptions. • You don't wait for clients to raise concerns. You see the signals early and you move on them. • When things get hard — and they will — you handle it with confidence and professionalism. • You track what matters, communicate it clearly, and tie it back to client goals. • You work with internal teams to make sure the data reflects reality — and you explain it to clients in plain language, not jargon. • You build the documentation. You write the SOPs. As the team grows, you become the person new CSMs learn from.

🎯 Requisitos

• 3+ years in a CSM, account management, or client success role — preferably inside a marketing agency • Managed clients across SEO and/or Facebook Ads with measurable retention outcomes • Navigated difficult client conversations without losing the account or your professionalism • Built or contributed to SOPs, processes, or team infrastructure • Worked independently in a fully remote environment without needing hand-holding • Bonus, not required: experience managing contractor relationships or working with service-based clients at scale.

🏖️ Benefícios

• Competitive base • Fully remote, Eastern Time hours • Paid time off • A real path to leading your own team • A company that documents everything and keeps building — you won't be operating in chaos