Customer Success Lead

🕒 Julho 29

🏄 California, New York – Remoto

🏄 California – Remote 🗽 New York – Remote

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Vermillio

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

☁️ SaaS

💰 $16.000.000 Series A - Vermillio em 2025-03

Artificial Intelligence • SaaS

A Vermillio é uma plataforma de gestão de direitos com base em IA (TraceID) que ajuda estúdios, gravadoras, talentos e outros proprietários de conteúdo a proteger, monitorar e licenciar seus ativos criativos e imagens para uso com IA generativa. A plataforma oferece monitoramento de conteúdo 24/7, avaliação de risco de IA trimestral, remoções automáticas, preparação de ativos de PI/NIL, gerenciamento de licenças e auditoria, além de um ecossistema para desenvolvedores de IA obterem acesso autorizado e monetizado a conteúdo. A Vermillio se concentra em capacitar criadores e empresas de mídia a se defenderem contra deepfakes e usos não autorizados, ao mesmo tempo que desbloqueia novas fontes de receita através da IA generativa.

Descrição

• Manage a commercial book of business of hundreds of accounts - including some of the world’s most well-known artists and IP. • Partner on the development of Vermillo’s Customer Success playbook that helps us scale to protecting 1000s of clients. • Communicate effectively to obtain the information needed to onboard clients to our TraceID protection and licensing platform. • Be a bridge between our customers and our product team, actioning feedback into the product roadmap. • Act as an analyst providing reporting updates on our identification of GenAI content and our progress in getting that content removed where appropriate. • Perform periodic business reviews that proactively provide Talent Management teams, Music Labels, Publishers, etc information about protection activity and licensing opportunities. • Provide assistance identifying content categories for our protection clients. • Providing assistance escalating content removal steps with our platform partners. • Act as a specialist for our protection and licensing capabilities of TraceID internally and provide feedback Product and Engineering teams to develop tools and best practices. • Be available to demo our protection/licensing services to prospective clients. • Implement an engagement and communications strategy that proactively maintains high customer satisfaction. • Measure and improve customer satisfaction & experience. • Monitor customer usage and adoption of our product to identify areas for improvement or revenue expansion. • Own your personal goals + customer health KPIs and track them against the company goals.

🎯 Requisitos

• 6-10 years of account management experience or Customer Success in a SaaS, fast-paced organization. • Ideally in or adjacent to the entertainment industry. • 5+ years of experience in the music industry. • A deep understanding of pop culture and social media. • Understanding where technology and entertainment intersect. • A detail oriented skillset with an obsession for following through. • Outstanding task management skills across a varied set of responsibilities. • Excellent problem-solving and analytical skills to address customer needs and concerns. • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale. • Passion for working with leading edge, web-based technologies and a desire to be a thought leader in the GenAI space. • A general understanding of Licensing IP and create use cases in entertainment. • An agile mindset and approach with the ability to adroitly navigate change and ambiguity. • Willingness to travel periodically based on customer and business need.

🏖️ Benefícios

• Unlimited paid time off • Equity in the tech company in the most exciting, fastest growing sector • Flexible spending account, with company contribution • Health, dental and vision insurance • 401k • Opportunity for remote work