Technical Support Engineer II

Vaga não está no LinkedIn

🕒 Setembro 2

🌐 México, República Dominicana, +1 outros países – Remoto

🇲🇽 México – Remoto 🇩🇴 República Dominicana – Remoto 🇨🇷 Costa Rica – Remoto

💵 $44.000 - $60.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 1%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

TrueML

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

A TrueML é uma empresa líder no setor de fintech, conhecida por suas soluções inovadoras que priorizam a experiência do cliente na indústria de serviços financeiros. A empresa, juntamente com sua família de companhias como a TrueAccord, foca no desenvolvimento de plataformas de comunicação e produtos inteligentes, digitais desde o início, que revolucionam a experiência do consumidor na gestão de saúde financeira. A TrueML aproveita a expertise de uma equipe dinâmica de cientistas de dados, especialistas em serviços financeiros e especialistas em experiência do cliente para criar tecnologia que resolve obstáculos ao bem-estar financeiro dos consumidores, garantindo inclusão e acessibilidade nos sistemas financeiros. Fundada em 2013 por Ohad Samet, a TrueML continua a transformar os serviços financeiros tradicionais, tornando-os mais amigáveis e eficazes para o consumidor.

Descrição

• Independently diagnose complex workflow failures, platform anomalies, and system behavior using logs, database investigation, API testing, and other technical resources • Provide Engineering teams with data-backed investigation results, reproduction steps, logs, technical context, and clearly defined assistance requests • Investigate beyond surface-level symptoms to identify root causes and recurring patterns • Navigate application behavior, source code, logs, APIs, and database data to correlate symptoms across systems • Collaborate with Engineering to understand deployments, architectural changes, dependencies, and downstream impacts • Operate with minimal supervision while prioritizing operational work and longer-term initiatives • Maintain ownership of the operational queue, ensuring clear ownership, current documentation, and defined resolution paths • Drive issues from initial investigation through resolution, escalation, or handoff while communicating with stakeholders • Implement process and tooling improvements that reduce operational friction • Surface recurring platform or operational problems to leadership with supporting data and business impact • Serve as a technical liaison between client-facing teams, Product, Engineering, and stakeholders • Use AWS services, logs, and platform resources to investigate and diagnose technical issues • Communicate issue status, findings, blockers, business impact, and next steps • Translate complex technical problems into business impact and actionable next steps • Facilitate cross-functional technical discussions • Produce post-incident or issue summaries • Maintain technical documentation, troubleshooting workflows, and decision trees • Participate in team troubleshooting and collaborate with peers before escalation • Help less-experienced engineers develop investigative and troubleshooting skills • Share SQL queries, troubleshooting techniques, discoveries, and investigation patterns • Use GenAI tools to accelerate log analysis, understand code behavior, develop queries or scripts, and produce technical documentation • Identify AI and automation opportunities to reduce repetitive operational work

🎯 Requisitos

• 2–5 years of relevant experience in technical support engineering, platform enablement, software engineering, DevOps, production support, or another deep technical troubleshooting role • Strong troubleshooting skills using observability and log-analysis platforms such as Datadog or Observe • Experience troubleshooting applications and services operating within AWS cloud environments • Experience investigating data using complex SQL queries • Ability to manually test APIs using tools such as Postman or cURL, validate JSON payloads, and diagnose failures using browser developer tools • Ability to navigate source code and application logic sufficiently to correlate user-facing behavior with backend logs and system behavior • Demonstrated ability to independently investigate complex technical issues and manage competing priorities • Strong written and verbal communication skills, including the ability to translate technical problems into business impact • Experience using GenAI tools such as GitHub Copilot, Gemini, Claude, or similar tools to assist with technical investigation, scripting, documentation, or information discovery • Preferred: experience developing scripts or advanced queries to aggregate data or automate repetitive operational tasks • Preferred: experience investigating RBAC, permissions, authentication, or authorization-related failures • Preferred: experience supporting high-stakes client onboarding, production incidents, or critical business workflows • Preferred: working knowledge of one or more programming or scripting languages • Preferred: strong SQL skills and familiarity with application and database architecture • Preferred: experience creating technical runbooks, troubleshooting guides, or operational documentation

🏖️ Benefícios

• Unlimited PTO • Medical benefit contributions in congruence with local laws and type of employment agreement