Customer Support Specialist – Renewable Energy

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🕒 4 dias atrás

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 18%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Twoconnect

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

🏥 Saúde

⚖️ Jurídico

📦 Logística

Healthcare • Legal • Logistics

A Twoconnect é um provedor de soluções de staff offshore que se especializa em oferecer serviços escaláveis e personalizados para empresas da Austrália e da Nova Zelândia. Eles oferecem consultoria abrangente de RH, recrutamento de talentos e gestão de desempenho, assegurando uma integração tranquila das equipes offshore no ambiente corporativo. Com um compromisso com uma incorporação eficiente e gestão de conformidade, a Twoconnect visa aliviar os encargos de RH enfrentados por empresas que buscam acessar um amplo leque de talentos, mantendo altos padrões de eficácia operacional.

Descrição

• Respond to customer enquiries regarding solar systems, home batteries, installations, subscriptions and consumer energy products. • Support customers through pre-installation and post-installation activities, including appointment scheduling, documentation and status updates. • Communicate via telephone, email, SMS and chat, resolving enquiries at first contact where possible. • Follow up with customers when further action, information or escalation is required. • Monitor customer systems through optimisation software, identify potential issues and provide troubleshooting support. • Assist with billing enquiries, payment plans, financial hardship, virtual power plant participation, software optimisation and subscriptions. • Create and maintain customer accounts on billing platforms and verify subscription terms, pricing and billing cycles. • Manage overdue accounts, issue reminders and support collections activity according to approved policies. • Document technical issues and warranty claims and create detailed support tickets. • Coordinate with engineering, technical, field service and external installation teams to resolve issues. • Maintain accurate customer interaction, installation, billing and payment records. • Identify service and process improvements and assist with customer templates, scripts and standard responses. • Ensure compliance with NETCC requirements, internal policies, quality standards and safety procedures. • Perform other position-level duties as required.

🎯 Requisitos

• A bachelor's degree in Business, Communications, Psychology or a related field is essential. • Relevant experience in customer service, customer care, technical support or a similar customer-facing role is essential. • Experience working in a fast-paced sales, service or contact-centre environment is essential. • Exceptional written and verbal communication skills across telephone, email, SMS and chat channels are essential. • Strong interpersonal and active listening skills, with the ability to build rapport and understand customer needs, are essential. • Strong problem-solving skills and a practical approach to resolving customer enquiries and service issues are essential. • Experience handling billing enquiries, subscriptions, payments, overdue accounts or financial hardship matters is highly regarded. • Experience logging technical issues, warranty claims, complaints and escalations in a CRM or ticketing system is highly regarded. • Basic technical knowledge of solar systems and home batteries is desirable, with the ability to learn technical information quickly essential. • Strong organisational and time-management skills, with the ability to prioritise tasks and meet service deadlines, are essential. • Proficiency in Microsoft Word, Excel and Outlook and confidence learning customer, billing and monitoring systems are essential. • Knowledge of NETCC requirements or experience in a regulated energy or consumer services environment is highly regarded. • A genuine interest in renewable energy and sustainability is highly regarded.

🏖️ Benefícios

• Permanent work from home • Day shift • Weekends off • Monday–Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • Equal opportunity and inclusive workplace • Stability, growth and people-first culture