Customer Success Manager

🕒 Julho 27

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Typeform

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2012

📣 Marketing

💼 Consultoria

🏥 Saúde

Marketing • Consulting • Healthcare

Typeform é um construtor de formulários online versátil que permite às empresas criar formulários, pesquisas e questionários envolventes e fáceis de usar. Com foco na entrega de uma experiência superior ao usuário, Typeform projeta formulários que quebram o molde utilizando designs de marca, conteúdo em vídeo e questionamentos dinâmicos que se adaptam com base em respostas anteriores. Ideal para profissionais de marketing B2B, Typeform não apenas facilita a coleta de dados, mas também oferece análise de IA para derivar insights dos dados dos clientes, auxiliando as empresas a tomarem decisões mais informadas. Typeform integra-se perfeitamente com diversos aplicativos, fornecendo soluções robustas e dinâmicas para equipes de marketing, pesquisa, recursos humanos e sucesso do cliente.

Descrição

• Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals • Introduce new opportunities to expand usage and optimize client experiences • Use internal tools to monitor customer health, usage metrics, and progress • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts • Identify expansion opportunities and negotiate and close renewals • Deliver account reviews and information around trends to leadership and cross functional teams • Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

🎯 Requisitos

• Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company • Easily builds rapport with customers and team members • A proven track record of expansions and renewals • Process-driven and analytical • Can identify and communicate trends in their book of business • Strong written and verbal communication skills • Ability to breakdown and communicate technical terminology in a non-technical manner • A passion for delivering the quality level of service • Natural curiosity and enthusiasm • A team-focused, collaborative instinct • Flexible, open to change, and a sense of humor never hurts!

🏖️ Benefícios

• Health insurance • 401(k) • Bonuses based on performance • Flexible work arrangements