Senior Customer Success Manager

🕒 Outubro 29

🌺 Hawaii – Remoto

🌺 Hawaii – Remote

💵 $95.000 - $110.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Unite Us

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Unite Us é uma empresa de tecnologia orientada a resultados que cria redes de atendimento coordenado para conectar prestadores de serviços de saúde e assistência social. A empresa interconecta os prestadores envolvidos no atendimento de cada paciente, integrando perfeitamente os determinantes sociais da saúde à prestação de cuidados. Prestadores de toda a rede de atendimento podem fazer encaminhamentos externos e acompanhar toda a jornada de saúde de cada paciente junto a seus parceiros comunitários, além de reportar resultados concretos em uma ampla gama de serviços, em um ecossistema centralizado, coeso e colaborativo. Essa infraestrutura social ajuda as comunidades a superar os diretórios de recursos tradicionais e transformar sua capacidade de medir impacto, melhorar a saúde e acompanhar resultados em larga escala.

Descrição

• Serve as the strategic partner for assigned accounts and build relationships with operational and executive stakeholders • Develop and evolve account strategies and Joint Success Plans aligned to customer goals and measurable outcomes • Anticipate stakeholder needs and identify account risks, opportunities, and actions • Apply product expertise and change management principles to optimize workflows and drive sustained adoption • Use customer and platform data to identify trends, gaps, and improvement opportunities • Connect platform usage and outcomes to customer goals and communicate measurable value • Identify and mitigate account and renewal risks • Lead renewal strategy and execution • Identify expansion opportunities and partner with Sales on qualified growth opportunities • Lead stakeholder meetings, QBRs/EBRs, renewal conversations, and escalations • Tailor communication to diverse stakeholder and buyer types and navigate competing priorities • Diagnose root causes, resolve recurring challenges, and drive solutions • Align cross-functional partners around customer priorities, ownership, timelines, and dependencies • Lead complex customer initiatives and mitigate project risks • Synthesize customer feedback and advocate for customer needs with Product and internal teams • Serve as a trusted resource and thought partner for peers • Share best practices, insights, and learnings to strengthen team performance

🎯 Requisitos

• 3+ years of customer success, account management, or directly related work experience • 3+ years of experience supporting healthcare and/or government customers • Experience managing complex customer relationships and executive stakeholders • Experience with account planning, renewals, retention, and expansion • Experience driving product adoption, workflow improvement, or change management • Strong analytical skills with demonstrated ability to turn data into insights and action • Experience leading strategic customer meetings, business reviews, or escalations • Proven ability to lead cross-functional work without direct authority • Candidates must live in Hawaii • Must pass a background check including criminal, employment, and education verification • Ability to travel up to 30%

🏖️ Benefícios

• Medical, dental, and vision insurance for team members and eligible partners and dependents • Unlimited virtual mental health and acute medical visits • Employee Assistance Program (EAP) • Wellness platform subscription • Flexible time off, including volunteer days and mental health days • 14 paid company-wide holidays • Paid parental leave, including adoptive parents • Employee Resource Groups (ERGs) • Health savings accounts (HSAs) • Flexible spending accounts (FSAs) • Commuter benefits • 401(k) with employer match, immediate vesting, and financial wellness resources • Company-paid life and AD&D insurance, with optional additional coverage • Disability coverage • Accident insurance • Pet insurance • Necessary work-from-home equipment, including computer, mouse, keyboard, and approved WFH supplies

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