Director, LTC Client Engagement

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🕒 6 dias atrás

🦞 Maine, South Carolina, +1 estados a mais – Remoto

🦞 Maine – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $89.900 - $169.900 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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• Aberta há 7 dias.
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Unum UK

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏥 Saúde

💼 Consultoria

🍽️ Alimentos e Bebidas

Healthcare • Consulting • Food & Beverage

A Unum é uma fornecedora especializada e líder de mercado em benefícios para funcionários, com presença no Reino Unido, EUA e Polônia. Nossa orgulhosa história de ajudar as pessoas a prosperar remonta a 175 anos — com mais de 50 desses anos operando no Reino Unido.

Descrição

• Lead the Long Term Care Client Engagement team supporting group and/or individual policyholders • Develop and execute strategic engagement initiatives aligned with Unum’s closed block LTC strategy • Partner across the Home Office, Field leadership and broker organizations to align engagement priorities • Advance a proactive, education-focused approach to managing client needs • Identify emerging trends and shape and implement scalable engagement strategies • Influence cross-functional decisions to drive appropriate risk-based outcomes • Oversee the evolution of the Client Engagement model • Recruit, manage, develop and motivate a team supporting Field Offices, brokers and clients • Own aspects of servicing in-force customers in collaboration with field and external partners • Create, test and refine strategic approaches to improve performance and share best practices • Lead change to improve workflow, customer service and operating costs • Find service resolutions through internal partnerships and improve ease of doing business with Unum • Ensure field partners, brokers and clients receive expected responsiveness and service • Provide strategic direction as processes, products, systems and platforms are developed • Drive talent effectiveness, feedback, performance assessment and recognition • Identify team trends and implement strategies such as training to maintain knowledgeable, customer-focused teams • Research problems and trends and independently or collaboratively implement resolutions • Participate in Home Office project analysis, design, development and delivery • Drive continuous improvement around key business processes • Monitor business and workflow changes and implement corresponding workflow changes • Ensure the highest level of quality is maintained • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s degree or equivalent experience required • 5+ years’ experience managing in a related complex customer service environment required • 5+ years management experience preferred • Strong knowledge of the insurance business, company operating structure, product offerings, external drivers and corresponding workflow processes • Strong understanding of market dynamics with ability to favorably position and represent Unum to external constituents preferred • Demonstrated commitment to customer service and quality improvement methods • Technical and Project management experience strongly desired • Ability to develop and implement solutions by influencing and negotiating with partners across multiple functions and levels • Strong collaboration skills and ability to partner across strategic and tactical business areas • Critical thinking and ability to problem solve complex issues • Ability to manage and develop people remotely • Proven leadership and people management skills, including coaching and development of other managers • Ability to work effectively in a team environment with solid team-building skills • Effective communication with field, brokers and customers • Versatility/adaptability with proven ability to lead change • May require occasional travel

🏖️ Benefícios

• Award-winning culture • Inclusion and diversity as a priority • Performance Based Incentive Plans • Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability • Generous PTO (including paid time to volunteer!) • Up to 9.5% 401(k) employer contribution • Mental health support • Career advancement opportunities • Student loan repayment options • Tuition reimbursement • Flexible work environments • Healthcare benefits (health, vision, dental) • Insurance benefits (short & long-term disability) • Paid time off • 401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not

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