Director of Customer Success

🕒 Outubro 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $195.000 - $217.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Vatica Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

☁️ SaaS

💰 $1.200.000 Venture Round em 2013-11

Healthcare • Healthcare Insurance • SaaS

A Vatica Health é uma empresa de saúde que oferece soluções avançadas para ajuste de risco e qualidade de atendimento. Ao combinar equipes clínicas especializadas com tecnologia de ponta, a Vatica Health melhora o desempenho financeiro para planos de saúde e prestadores ao capturar códigos de diagnóstico precisos e reduzir os riscos de auditoria. O modelo da empresa aprimora a utilização dos serviços preventivos pelos prestadores e o engajamento dos pacientes, além de apoiar os programas de qualidade no momento das visitas dos pacientes. Com integração perfeita aos fluxos de trabalho dos prestadores, a Vatica Health se concentra em aumentar a precisão da codificação, conformidade e eficiência, beneficiando, em última instância, planos de saúde, prestadores e pacientes. Sua tecnologia agnóstica de EMR e consultores clínicos no local garantem a melhora na prestação de cuidados e resultados de bem-estar, particularmente através de serviços como Visitas Anuais de Bem-Estar.

Descrição

• Serve as a strategic consultant and trusted advisor to enterprise healthcare clients • Connect Vatica + Cozeva’s risk adjustment, quality, and population health solutions to client business priorities and measurable outcomes • Own client strategy and success plans • Build relationships with executive, business, clinical, and technical stakeholders • Lead governance meetings and business reviews with insights, recommendations, and action plans • Translate client needs into recommendations on product configuration, module utilization, workflows, and best practices • Develop and maintain deep knowledge of Cozeva’s products and services • Investigate client questions and apply product knowledge to client challenges • Interpret risk adjustment, quality performance, adoption, account health, and client feedback • Turn findings into recommendations and improvement plans • Identify retention risks and expansion opportunities • Partner with Sales and Product on renewals, upsell, and cross-sell opportunities • Translate client issues and enhancement requests into clear business needs supported by data, use cases, and expected outcomes • Partner with Product and technical teams to assess fit, feasibility, impact, and priority • Partner with Implementation and Provider Engagement to align onboarding and implementation with client objectives • Own client communication and follow-through on commitments • Document functional owners, target dates, and dependencies; coordinate resolution and escalate risks • Advance account work, resolve barriers across teams, contribute to customer success practices, and coach colleagues

🎯 Requisitos

• 7+ years of progressive experience in healthcare technology, healthcare consulting, a health plan, or a population health function within a large provider organization, including significant client-facing or stakeholder advisory responsibility • Deep expertise in risk adjustment, quality, and population health, including familiarity with HEDIS, Stars, and relevant risk adjustment models • Understanding of payer and provider business priorities and workflows • Experience advising or working with health plans, large health systems, medical groups, or other complex provider organizations, with accountability appropriate to director-level scope • Experience with healthcare SaaS products, including learning platform capabilities, working with data, evaluating enhancement needs, and collaborating with Product and technical teams • Ability to understand a client’s business, develop practical recommendations, influence executive stakeholders, and independently lead complex work through completion • Strong analytical, written communication, meeting facilitation, and executive presentation skills • Ability to explain complex information clearly and connect recommendations to business outcomes • Preferred: Experience with a competitor or healthcare technology vendor providing risk adjustment, quality, or population health solutions • Preferred: Customer success, account leadership, consulting, or product experience with transferable client advisory skills • Preferred: Experience mentoring or coaching colleagues and improving customer success practices

🏖️ Benefícios

• Competitive salary based on experience and skills • Bonus potential (discretionary, based on role) • 401(k) plans • Room for growth and advancement • Comprehensive medical, dental, and vision insurance plans • Tax-free dependent care account • Life insurance • Short-term disability • Long-term disability • Excellent PTO policy • Work-life balance environment • Supportive teams

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