Senior Director, Global Customer Success

🕒 Junho 23

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Veracode

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2006

🔒 Cibersegurança

💰 Private Equity Round em 2022-03

Cybersecurity • Software

Veracode é um provedor líder de soluções de segurança de aplicações, capacitando equipes de desenvolvimento e segurança a criar e manter softwares seguros. Sua plataforma oferece uma variedade de recursos para proteger software, desde o código até aplicações nativas na nuvem, incluindo Teste de Segurança de Análise Estática (SAST), Análise de Composição de Software (SCA) e Teste de Segurança de Análise Dinâmica (DAST), juntamente com eLearning e laboratórios práticos para codificação segura. As soluções da Veracode focam em prevenir vulnerabilidades, gerenciar riscos de aplicativos e preencher a lacuna entre equipes de desenvolvimento e segurança através de ferramentas inovadoras e remediação de falhas assistida por IA integrada nos fluxos de trabalho dos desenvolvedores. Confiada por empresas e organizações do setor público, a Veracode ajuda a proteger a cadeia de suprimento de software enquanto garante que os desenvolvedores dediquem mais tempo escrevendo código seguro e menos tempo corrigindo vulnerabilidades.

Descrição

• Increase renewal rates and reduce churn. • Expand revenue through cross-sell and up-sell opportunities. • Enhance product adoption, customer satisfaction, and health scores. • Foster customer advocacy and generate references for new business growth. • Use data and analytics to enhance customer success metrics, identify trends, and drive decisions; maintain customer health scores, churn prediction models and key performance indicators. • Map and enhance the customer journey, identifying key touchpoints and interventions. • Develop and refine segmentation strategies to tailor customer success packages. • Continuously improve processes based on industry best practices. • Oversee onboarding, training, and professional services for seamless customer integration. • Lead customer support and success management teams. • Drive initiatives for renewals, cross-sell, up-sell, and customer advocacy. • Establish and track operational metrics to measure effectiveness. • Recruit, mentor, and retain top talent. • Create a rapid onboarding process and foster a culture of continuous learning ensuring ongoing training and development for the Customer Success team. • Encourage collaboration within the team and across the customer lifecycle. • Implement enablement programs around DevOps, DevSecOps, Cloud Development and Application Security. • Stay current with industry trends and integrate relevant advancements into team training.

🎯 Requisitos

• Proven experience in a Senior Customer Success leadership role within a SaaS company, preferably in application security or related industry. • Demonstrated success in transforming and scaling global customer success organizations to deliver tangible outcomes for customers. • Strong technical background, with the ability to understand complex technical concepts and guide customers through technical challenges. • Highly collaborative with excellent interpersonal and communication skills, capable of working effectively across departments and with executive leadership. • Data-driven mindset with experience in leveraging analytics to drive customer success strategies and decisions. • Deep understanding of market trends, customer needs, and industry best practices in customer success.

🏖️ Benefícios

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs. • Wellness benefits to help you focus on what’s most important. • “Take What You Need” time off policy. • Extensive development and training offerings to help you grow your career at Veracode. • Generous 401k match to help save for your future. • Amazing community of professionals who take pride in what we do every day.