Client Success Director – PBM Partner Lead

Vaga não está no LinkedIn

🕒 Julho 20

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 - $170.000 / ano

⏰ Tempo Integral

🟠 Sênior

🤝 Parceiro de Cliente

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Vida Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2014

🏥 Saúde

🍽️ Alimentos e Bebidas

💼 Consultoria

Healthcare • Food & Beverage • Consulting

A Vida Health é uma empresa comprometida em melhorar os resultados de saúde para várias condições físicas e mentais, incluindo diabetes, obesidade, depressão e hipertensão. Oferecem um cuidado personalizado, liderado por profissionais humanos, combinado com tecnologia digital para gerenciar e tratar essas condições complexas. A Vida Health faz parcerias com empregadores, planos de saúde e consultores para fornecer soluções abrangentes de saúde. Seus serviços incluem bate-papos por vídeo e mensagens de texto com provedores de saúde, e utilizam aprendizado de máquina e dispositivos sincronizados para personalizar o atendimento aos membros. Eles focam em economias de custo significativas e na melhoria dos resultados de saúde para condições cardiometabólicas, garantindo resultados e oferecendo até 100% das taxas de risco tanto para cuidados físicos quanto mentais.

Descrição

• Develop a deep understanding of health plan and PBM processes as they relate to integrating and implementing Vida's products and services. • Serve as the face of Vida to clients and partners, ensuring their satisfaction while driving Vida's success throughout the relationship. • Own the end-to-end client relationship — from planning and launch through ongoing management and renewal. • Own the end-to-end relationship with assigned Vida PBM partners, including planning, relationship building, developing and executing action plans, and reporting progress and risks to relevant Vida stakeholders. • Champion Vida's mission and value proposition, using data and storytelling to bring our impact to life for both clients and internal teams. • Understand and prioritize the needs of clients and key stakeholders. • Identify and pursue up-sell opportunities. • Deliver analysis and strategic recommendations to leadership. • Collaborate cross-functionally with product, design, engineering, analytics, sales, and marketing to advance Vida's goals and drive client success. • Additional responsibilities as needed.

🎯 Requisitos

• Bachelor's degree required. • 7+ years of experience in account management, sales, customer success, or other client- and stakeholder-facing roles, ideally within health tech or the broader healthcare industry. • Solid understanding of the healthcare landscape, including major relevant legislation and key industry players. • Familiarity with healthcare administration processes, particularly health plans and PBMs. • Strong project management, problem-solving, and written/verbal communication skills. • Proven ability to build and maintain relationships with leadership, both internally and externally. • Self-starter who thrives independently or as part of a team, with a strong sense of ownership. • Experience driving operational readiness for implementations, including project management, building consensus, and developing solutions for client/partner customizations. • Skilled at managing multiple priorities and exercising sound judgment on complex issues. • Comfortable navigating ambiguity, with the ability to prioritize strategically. • Strategic thinker with strong business acumen. • Organized, collaborative, and team-oriented. • Proficient with web and mobile technologies. • Skilled in presentation, spreadsheet, and project planning/management tools. • Genuine passion for Vida's mission.

🏖️ Benefícios

• Competitive base salary combined with a performance-driven sales incentive plan.