Enterprise Solutions Engineer, Post-Sale

Vaga não está no LinkedIn

🔥 9 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 25%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Publicada recentemente.
• As vagas desta empresa costumam ser preenchidas em 120 dias.
• 19 vagas abertas para uma equipe de 38 pessoas.
• Sem salário divulgado.

Candidatar-se

Encontrar Vagas Remotas Similares

Whippy

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2021

☁️ SaaS

🎯 Recrutamento

SaaS • Recruitment

O Whippy é uma plataforma omnichannel de comunicação por IA que fornece assistentes de IA para automatizar tarefas de recrutamento, vendas, suporte e recepção. Suas ferramentas baseadas em nuvem (SMS, voz/VoIP, chatbots, campanhas, automações e integrações) permitem que as equipes escalem as comunicações, reduzam os custos de contratação e suporte, e melhorem o engajamento em diversos idiomas e canais. O Whippy é voltado para empresas que precisam otimizar o alcance a candidatos, suporte ao cliente e qualificação de leads com colegas de trabalho de IA disponíveis 24/7.

Descrição

• Design and build customer solutions in Whippy, including workflows, AI voice and text agents, automations, and ATS data syncs • Scope technical requirements with customers and translate them into working builds • Test and verify every component before going live • Own customers after go-live from onboarding through renewal and expansion • Serve as the single point of contact and trusted technical advisor • Manage multi-stakeholder relationships with executives, recruiters, and operations teams • Proactively contact customers to identify and resolve issues before escalation • Own gross and net revenue retention and meet or exceed targets • Connect product usage to business outcomes and report customer value through relevant metrics • Identify expansion signals and hand warm leads to sales • Turn customer wins into case studies, references, and testimonials • Advocate for customers with product, sales, and engineering • Experiment, iterate, and document learnings • Report directly to the Head of Customer Success and work alongside a six-person customer success team

🎯 Requisitos

• 5+ years in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role • Experience leading complex technical rollouts for large customers • Comfortable building workflows, AI voice and text agents, automations, and data syncs without engineering • Comfortable with technical concepts and learning how tools work; coding is not required • Strategic and commercial mindset, including pricing awareness and ownership of retention and expansion opportunities • Strong written and spoken English • Based in Latin America or the US • Able to work Eastern hours, starting at 8am ET • Clear communication and proactive expectation-setting • Self-directed, organized, calm under pressure, curious, coachable, and low-ego • Bonus: experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn • STEM degree or professional experience directly working with APIs or webhooks, as indicated in the application form

🏖️ Benefícios

• Monthly performance bonuses • Variable compensation tied to results • Support, coaching, tools, and data from the Head of Customer Success • Professional growth and learning opportunities • Remote work arrangement • Flexible, outcome-focused work environment

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo