Market Operations Associate

Vaga não está no LinkedIn

🕒 Agosto 8

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Wingz

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2011

🏥 Saúde

📦 Logística

🛍️ Comércio Eletrônico

💰 $11.000.000 Series B em 2016-01

Healthcare • Logistics • eCommerce

A Wingz é uma plataforma de transporte compartilhado focada em Transporte Médico Não Emergencial (NEMT). Ela conecta motoristas compassivos e credenciados com populações vulneráveis que necessitam de acesso a serviços de saúde. Com um compromisso com a segurança, transparência e serviço personalizado, a Wingz já facilitou mais de 1 milhão de viagens em múltiplos estados, garantindo que os passageiros recebam transporte confiável para suas consultas médicas e de volta delas.

Descrição

• Keep markets running with enough verified drivers on the road, every trip assigned before the day begins, and every trip completed on time • Make first contact with new driver applicants and guide them through applications • Run onboarding interviews and decide who advances • Review driver documents for accuracy and compliance and coach corrections • Coordinate background checks and screenings through clearance • Run activation calls to prepare drivers to use the app • Maintain the driver roster through expiration outreach, reactivation checks, and removal of inactive drivers • Build driver schedules and assign trips • Identify and fill schedule gaps before trips go uncovered • Use AI-assisted dispatching tools and act on daily outputs • Flag tooling errors for improvement • Notify drivers of schedule changes • Monitor live on-time performance and intervene before trips go late • Own urgent trip reassignments from decision through driver contact and resolution • Keep clients informed proactively • Build and adjust routes for efficiency and reliability • Ensure drivers activate GPS before pickup and coach those who do not • Maintain complete trip data for billing and claims accuracy • Cover operational areas in newer or smaller markets and shift focus toward current constraints • Own daily and weekly targets and resolve problems within the assigned area • Escalate issues beyond authority with attempted solutions and recommendations • Maintain accurate driver and trip records • Improve and document procedures • Cross-train as backup in an adjacent area • Identify and report operational patterns

🎯 Requisitos

• 2–4 years in operations, dispatch, logistics, or program coordination with ownership of outcomes • Sound judgment without scripted procedures • Ability to make and defend tradeoff decisions quickly • Comfort with daily performance measurement • Ability to manage multiple concurrent threads without dropping them • Strong written and verbal communication • Composure during disruptions and interrupt-driven work • High attention to detail and record accuracy • Strong spreadsheet skills and ability to learn new tools quickly • Willingness to work Eastern Time hours, including weekend or holiday rotations as assigned • Reliable high-speed internet and a quiet space for video calls • Preferred: NEMT, healthcare transportation, or regulated service experience • Preferred: dispatch, fleet, or last-mile operations background • Preferred: applicant tracking or recruiting platform experience • Preferred: group interview or high-volume onboarding experience • Preferred: AI-assisted operational tooling experience

🏖️ Benefícios

• 10 PTO after the probationary period • HMO after the probationary period • Remote work arrangement