Head of Field Operations

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🕒 Junho 17

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WorkWhile

SiteLinkedInTodas as Vagas

51 - 200 funcionários

👥 RH Tech

☁️ SaaS

🤖 Inteligência Artificial

💰 $23.000.000 Series B - WorkWhile em 2025-06

HR Tech • SaaS • Artificial Intelligence

A WorkWhile é uma plataforma de gestão de trabalho e força de trabalho movida por IA que conecta empresas a trabalhadores de linha de frente verificados e certificados para atribuições sob demanda, temporárias e de longo prazo. A plataforma oferece uma solução completa, de Software como Serviço (SaaS), para gestão de força de trabalho—correspondendo e agendando talentos em setores como armazenagem, logística, manufatura, hospitalidade, instalações e varejo—enquanto oferece recursos como verificação de antecedentes, apoio à certificação, pagamento no dia seguinte, aplicativo para trabalhadores e gestão de trabalho em tempo real e insights impulsionados por aprendizagem de máquina. A WorkWhile se posiciona como uma única fonte de verdade para necessidades de contratação dinâmicas, permitindo que as empresas aumentem ou reduzam operações com flexibilidade, utilizando preços transparentes e decisões de contratação baseadas em dados.

Descrição

• Own on-site quality standards across all active enterprise accounts — warehousing, events, and retail • Ensure every account is staffed reliably, on time, and at the ratio the client expects — before the shift starts • Set and enforce the cadence by which Field Operations Managers maintain direct contact with leads and clients at every major account • Ensure incidents are identified, logged, triaged, and communicated to clients and account management teams • Deliver proactive monthly performance summaries to key accounts • Own the commercial implications of on-site investments — every lead deployed represents an investment, and this role ensures that cost is justified by the value it delivers to the account • Define the framework for when an account requires a dedicated on-site presence versus a remotely-managed model • Partner with Account Management and Finance to ensure field deployment decisions are commercially sound • Lead WorkWhile's build of an AI-enabled field operations model — the core question is how one Field Operations Manager can effectively oversee a workforce of many • Define what AI and automated systems should own: pre-shift confirmations, clock-in anomaly detection, attendance pattern recognition, early leave flagging, performance scoring • Define what humans must own: relationship-critical conversations, judgment calls under pressure, client escalations, lead development • Translate the above into a clear product and systems roadmap in partnership with Engineering and Data Science • Build the monitoring infrastructure that surfaces the right information to the right person at the right time — so the team is acting on signals, not searching for them • Own the health and size of the shift lead talent pool across all accounts and verticals • Build a standardized lead qualification, onboarding, and performance scoring program that works across warehousing, events, and retail • Develop a compliant, sustainable on-site talent model — one that attracts reliable leads, retains top performers, and removes underperformers with consistency • Define what high performance looks like at every stage of the lead lifecycle and build the systems to measure it • Manage and develop a team of Field Operations Managers across TriState, Mid-West, and West Coast markets • Run weekly performance reviews with all FOMs — account health, incidents, lead flags, commercial exposure

🎯 Requisitos

• 4+ years in field operations, workforce management, or staffing, and managing distributed teams across multiple accounts and verticals • Demonstrated track record owning account health and on-site quality at scale • Experience thinking about the commercial implications of operational decisions: you understand how deployment choices affect margin • Genuine curiosity about how AI and automation can augment a lean operations team — you don't need to build it yourself, but you need to know what to ask for and why • Fluent in data: you use dashboards to find problems early, not to report results after the fact • Strong client communicator: you have managed difficult conversations with diverse stakeholders • Comfortable building structure where little exists: this function is growing and you will shape how it scales.

🏖️ Benefícios

• Competitive base salary + equity in a high-growth, venture-backed company • Hybrid work culture with office hubs in SF, NY, Seattle & Toronto. • In-person company off-sites • Medical, dental & vision coverage • Unlimited PTO • 401(k) with employer match • WFH stipend to support your home office setup