Staff Incident Manager

🕒 Julho 7

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Gerente

👻 Score fantasma 18%

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Yuno

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💳 Fintech

🏢 Corporativo

☁️ SaaS

Fintech • Enterprise • SaaS

Yuno é uma empresa que oferece soluções de orquestração de pagamentos e infraestrutura em escala global. Sua tecnologia permite que empresas integrem mais de 300 métodos de pagamento, aumentando as taxas de aprovação e possibilitando escalar as operações de pagamento, sem atritos, em múltiplas regiões. A Yuno foca em simplificar o processo de pagamento com recursos como smart routing, insights unificados de pagamentos, conciliação automática e opções de checkout personalizadas. A empresa dá ênfase à segurança e ao antifraude, garantindo transações seguras. A Yuno também viabiliza payouts globais e a gestão de assinaturas, tornando-se a parceira ideal para empresas que buscam otimizar seus sistemas de pagamento e aumentar a receita.

Descrição

• Act as incident commander on major and critical incidents, owning coordination, decision-making cadence, and escalation from detection through resolution. • Drive down time to detect, time to engage, and time to recover; own MTTR as a headline metric and the operational discipline behind Yuno's 99.99% uptime target. • Run rotations, escalation policies, paging hygiene, and alert quality; reduce noise so on-call engineers trust their pages. • Own internal stakeholder alignment during an event and drive clear, accurate merchant-facing updates. • Run blameless postmortems, hold the room to a no-blame standard, and ensure action items are concrete, owned, and tracked to closure. • Translate recurring incident patterns into reliability work, partnering with engineering teams to turn postmortem findings into roadmap items. • Define and maintain incident severity levels, response runbooks, and the operating model for declaring and managing incidents. • Report on incident trends, reliability posture, and SLA and SLO performance to engineering leadership.

🎯 Requisitos

• Proven experience running major incident response in a production environment that real customers depend on, ideally as an incident commander or in a dedicated incident management function. • Strong working knowledge of modern distributed systems and cloud-native operations — comfortable holding your own on a bridge call with senior engineers during an outage, following the technical thread, and keeping the response moving without needing every detail spoon-fed. • Experience defining or maturing an incident management practice from the ground up: severity frameworks, operating models, runbooks, and on-call programs built to last, not just inherited. • Fluency with observability and incident tooling — metrics, logging, tracing, alerting, and paging platforms. Hands-on experience with Datadog is strongly preferred; familiarity with a paging platform (PagerDuty, OpsGenie, or similar) and a status page tool is expected. • A track record of running postmortems that change behavior, and of closing the loop between incidents and engineering work. • Excellent written and verbal communication — able to write a clear merchant-facing status update and a precise internal escalation under pressure. • Calm, decisive judgment during high-pressure events — you hold structure when others are reacting. • Comfort being on-call as a regular part of the role, including for critical incidents outside business hours. • English — advanced proficiency required. • Familiarity with PCI-DSS and the operational obligations that come with handling payment flows at scale. • Spanish — business-level proficiency preferred; Yuno's engineering organization spans LatAm, and on-call bridges and postmortem discussions often run in Spanish.

🏖️ Benefícios

• Competitive Compensation. • Remote Work – You can work from everywhere! • Home Office Bonus – A one-time allowance to help you create your ideal home office. • Work Equipment. • Stock Options. • Health Plan wherever you are. • Flexible Days Off. • Language, Professional, and Personal Growth courses.