Customer Success Manager – Public Sector

🕒 Julho 22

🦀 Maryland – Remoto

🦀 Maryland – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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ZeroFox

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2013

💼 Consultoria

🏥 Saúde

📦 Logística

💰 $74.000.000 Series D em 2020-02

Consulting • Healthcare • Logistics

A ZeroFox é uma empresa de cibersegurança focada em soluções unificadas de cibersegurança externa, projetadas para proteger marcas, domínios e indivíduos contra ameaças digitais. Sua plataforma oferece uma variedade de serviços, incluindo gerenciamento de superfície de ataque externa, proteção de marca e domínio, inteligência de ameaças e capacidades de resposta rápida. A ZeroFox utiliza inteligência e processos automatizados para identificar vulnerabilidades, interromper ameaças em tempo real e proteger os clientes contra ciberataques, especialmente em mídias sociais e na dark web.

Descrição

• Develop and maintain trusted advisor relationships with Federal, State, Local, and Education customers, ensuring long-term customer success and retention. • Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes • Build effective curated customer experiences with the ZeroFox platform and larger operating environment • Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs • Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration • Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment • Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations • Deliver web-based training to user groups to support organizational adoption • Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes • Serve as a frontline technical resource for “best practice” and informal customer questions • Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues • Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers • Maintain current functional and technical knowledge of ZeroFox service options • Help to document best practices in developing and using ZeroFox solutions • Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth

🎯 Requisitos

• 3+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role, preferably supporting public sector customers • Experience managing SaaS platform configuration, implementation, and ongoing success for multiple government or enterprise customers simultaneously • Proven experience supporting Federal, State, Local, or Education (SLED) customers, or experience working with government agencies, system integrators, or public sector organizations • Demonstrated success managing post-sales customer engagements, driving adoption, retention, and long-term customer satisfaction • Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and operational challenges • Excellent verbal, written, presentation, and interpersonal communication skills with the ability to engage technical users, program managers, and executive stakeholders • Customer-first mindset with a collaborative approach and the ability to build trusted advisor relationships across internal and external teams • Proven ability to think strategically while executing tactically in a fast-paced, mission-driven environment • Understanding of the public sector cybersecurity landscape, including government security priorities, procurement processes, and customer operating environments • Ability to explain complex technical concepts and demonstrate the value of ZeroFox solutions to both technical and non-technical audiences • Willingness to travel as needed to support customer engagements, onsite meetings, training, and industry events

🏖️ Benefícios

• Competitive compensation • Community-driven culture with employee events • Regular catered lunches for in-office work; snacks, drinks available daily • Generous time off • Comprehensive health benefits & 401(k) plan • Fun, modern workspace • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture